Operations & Staff Scheduling Controller

The ExcluSec Group; Bolton; On-site; GBP 21,000 - 29,000; Full time

Job summary

The ExcluSec Group is recruiting a DT Control Officer for our Bolton Head Office to coordinate staff rotas, respond to enquiries and support frontline teams. You will conduct welfare visits, assist with training, and help ensure staff have the information and support needed for professional service delivery.

We’re looking for someone who communicates clearly, stays calm under pressure, and can manage changing priorities to maintain smooth operations across sites.

Qualifications

• Clear written and spoken communication with a professional telephone manner.
• Strong organisational skills and attention to detail.
• Confidence using email, Microsoft Office and computer-based systems.
• Ability to prioritise tasks and stay calm in a busy operational environment.
• Practical problem-solving with sound judgement.
• Good customer service and handling difficult conversations.
• Reliability, punctuality and supportive approach to colleagues.
• Availability to work the stated shift pattern and attend client sites.

Responsibilities

• Answer telephone calls, emails and operational tickets professionally, with timely responses to staff and customers.
• Prepare, maintain and update staff rotas using the company’s scheduling system.
• Arrange cover for sickness, lateness, absence and additional client requirements, escalating unresolved staffing gaps.
• Monitor attendance and follow up on missed bookings, late arrivals or other concerns.
• Deal with customer enquiries, service requests and operational issues, keeping accurate records of actions taken.
• Support frontline staff with queries about shifts, site instructions, procedures and reporting requirements.
• Deliver or assist with staff inductions, site familiarisation and training within your competence, maintaining accurate training records.
• Conduct welfare calls and site visits to check on staff, identify concerns and arrange support.
• Carry out site checks and report issues relating to service delivery, staff presentation, equipment or compliance with assignment instructions.
• Coordinate uniforms, radios and other operational equipment where required.
• Receive and record incident reports, escalating urgent or significant matters to the appropriate manager.
• Maintain accurate operational records, including rota changes, attendance information and shift handovers.
• Support timesheet queries and checks, referring discrepancies for approval or correction.
• Provide clear handovers so outstanding issues and actions are followed through.
• Follow company policies on confidentiality, health and safety, lone working and professional conduct.
• Undertake other reasonable duties appropriate to the role.

Skills

Communication

Organisational skills

Prioritisation

Computer literacy

Customer service

Reliability

Tools

MS Office

Job description

The ExcluSec Group is recruiting a DT Control Officer for our Bolton Head Office to coordinate staff rotas, respond to enquiries and support frontline teams. You will conduct welfare visits, assist with training, and help ensure staff have the information and support needed for professional service delivery.

We’re looking for someone who communicates clearly, stays calm under pressure, and can manage changing priorities to maintain smooth operations across sites.