Operations Controller

Kevin Theobald Employment Agency; Crawley; On-site; GBP 32,000 - 48,000; Full time

Job summary

Kevin Theobald Employment Agency in Crawley invites applications for an Operations Controller. Mon-Fri 08:30-17:30, with one late shift weekly (12:00-21:00) and one weekend day per month as overtime. You will manage live logistics activities and supervise across Air, Road and Sea freight movements.

You will act as the primary operational contact during your shift, ensuring accurate updates and smooth handovers to the wider team, delivering consistent, high-quality service outside standard hours.

Qualifications

• Proven experience in freight forwarding or logistics operations (air, road, and/or sea).
• Strong customer-service mindset with confidence handling time-critical and high-pressure situations.
• Excellent organisational and time-management skills.
• High level of accuracy and attention to detail.
• Strong written and verbal communication skills in English.
• Competent user of Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Coordinate Air, Road, and Sea freight movements to and from the UK, including cross-trade shipments, from booking to final delivery.
• Monitor live shipments, proactively managing exceptions, delays, and escalations.
• Maintain accurate job files and record all activity within the internal job management system.
• Provide clear, structured handovers at the end of day where required.
• Act as the primary operational contact for assigned customers during your shift.
• Communicate clearly and confidently with customers, partners, airlines, shipping lines, hauliers, and internal teams.
• Update customer track‑and‑trace portals and provide milestone updates via email or agreed reporting channels.

Skills

Freight forwarding

Logistics operations

Customer service

Time management

English communication

Attention to detail

Tools

Microsoft Office

Job description

Our client who is located in the Crawley area is looking for an operations controller working Mon-Fri week. Hours are 0830 to 17.30. Please Note:

Late Shift Rota: one day per week you will work a staggered shift from 12.00pm to 9.00pm

Weekend Rota: Applicant will cover a minimum of one weekend day per month , this will be paid as overtime

The Operations Controller is a hands‑on, customer‑facing operational role responsible for managing live logistics activity, including regular weekend coverage.

This position owns day‑to‑day operational delivery, absorbing routine and predictable weekend work and ensuring customers experience consistent, high‑quality service outside standard office hours. You will work autonomously during your day, while remaining closely aligned with the wider operations team through clear handovers and communication.

Duties Include:

• Coordinate Air, Road, and Sea freight movements to and from the UK, including cross‑trade shipments, from booking to final delivery.
• Monitor live shipments, proactively managing exceptions, delays, and escalations.
• Maintain accurate job files and record all activity within the internal job management system.
• Provide clear, structured handovers at the end of day where required.
• Act as the primary operational contact for assigned customers during your shift.
• Communicate clearly and confidently with customers, partners, airlines, shipping lines, hauliers, and internal teams.
• Update customer track‑and‑trace portals and provide milestone updates via email or agreed reporting channels.

Skills & Experience

• Proven experience in freight forwarding or logistics operations (air, road, and/or sea).
• Strong customer‑service mindset with confidence handling time‑critical and high‑pressure situations.
• Excellent organisational and time‑management skills.
• High level of accuracy and attention to detail.
• Strong written and verbal communication skills in English.
• Competent user of Microsoft Office (Excel, Word, Outlook)