Operations Shift Manager

dnata Catering UK; Hounslow; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading global inflight caterer as a Shift Manager, responsible for managing daily operations, ensuring quality and safety standards, and leading a productive team. Enjoy a supportive work environment with various benefits, including free meals and opportunities for professional growth.

Benefits

Free on-site breakfast, lunch, and dinner

Free tea and coffee during shifts

£60 towards dental and optical cover

Discounted gym memberships

Cycle to Work Scheme

In-house apprenticeship program

Employee Assistance Programme (EAP)

Qualifications

• Experience in people management, including performance issues and absence management.
• Experience in fast-paced environments such as manufacturing or logistics.

Responsibilities

• Maintain high standards in quality, food safety, and Health & Safety.
• Investigate accidents and implement solutions to prevent recurrence.
• Provide leadership, coaching, and training to the team.

Skills

Computer literacy

Attention to detail

Organizational skills

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

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Direct message the job poster from dnata Catering UK.

dnata Catering UK is the world’s largest inflight caterer. Now spanning more than 60 global locations, we continue to invest in growing our business through technology, new facilities, and acquisitions. We’re expanding where our customers want us to.

Our Shift Manager will proactively manage daily operations, with responsibility for delivering safety, cost, quality, compliance, and people KPIs—aligned with company, legal, and airline standards. The role involves maintaining an effective and productive team focused on results and developing strong customer relationships.

Key Responsibilities of a Shift Manager:

• Maintain high standards in quality, food safety, HACCP, and Health & Safety.
• Investigate all accidents, incidents, and delays to identify root causes and implement solutions to prevent recurrence.
• Ensure work is completed according to daily schedules, costs are within targets, and escalate issues to the Operations Manager when necessary.
• Collaborate with Shift Supervisors to manage rosters, schedules, and team effectiveness fairly and transparently.
• Manage material and product costs within budget and deadlines.
• Manage targets and demonstrate their impact on business performance; champion change initiatives and improvements with OPS Ex.
• Ensure customer service standards are met and communicate proactively with internal and external stakeholders.
• Adhere to legislation, company policies, and compliance standards.
• Provide leadership, coaching, and training to the team; handle employee relations issues per company policy.

What do we need from you?

• Computer literacy in Microsoft Outlook, Word, and Excel.
• Experience in people management, including performance issues, holidays, rosters, and absence management.
• Experience in fast-paced environments such as manufacturing, logistics, or FMCG.
• Understanding of cost and control management.
• Attention to detail and accuracy.
• Good organizational skills and flexibility.

Finally, what's in it for you?

• Be part of a global family.
• Free on-site breakfast, lunch, and dinner.
• Free tea and coffee during shifts.
• £60 towards dental and optical cover via our Simply health Cash Plan.
• Discounted gym memberships at over 2000 gyms nationwide.
• Cycle to Work Scheme.
• Opportunities to enhance learning through our in-house apprenticeship program.
• Access to our Employee Assistance Programme (EAP) offering counseling.

If you believe your skills and experience match our needs, we encourage you to apply—we’d love to hear from you!

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Food and Beverage Services
• Airlines and Aviation