Operations Shift Manager

JR United Kingdom; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in inflight catering is seeking an Operations Shift Manager in London. The role involves overseeing daily operations, ensuring safety and quality, and managing a productive team. Candidates should have experience in people management and fast-paced environments, with strong organizational skills. Attractive perks include free meals and gym membership discounts.

Benefits

Free on-site breakfast, lunch, and dinner

Complimentary tea and coffee during shifts

£60 contribution towards dental and optical cover

Discounted gym memberships

Cycle to Work Scheme

In-house apprenticeship program

Access to Employee Assistance Programme (EAP)

Qualifications

• Experience in people management, including performance issues and absence management.
• Experience in fast-paced environments like manufacturing or logistics.
• Understanding of cost control and management.

Responsibilities

• Oversee daily operations ensuring safety, cost efficiency, and quality.
• Investigate accidents and implement corrective actions.
• Manage targets and demonstrate their impact on business performance.

Skills

Computer literacy

People management

Attention to detail

Organizational skills

Job description

Social network you want to login/join with:

Operations Shift Manager, London (Hounslow)

Client:

dnata Catering UK

Location:

London (Hounslow), United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

23.05.2025

Expiry Date:

07.07.2025

Job Description:

dnata Catering UK is the world’s largest inflight caterer, operating in more than 60 global locations. We are committed to growth through technology, new facilities, and acquisitions, expanding where our customers want us to.

Our Shift Manager will proactively oversee daily operations, ensuring safety, cost efficiency, quality, compliance, and people KPIs are met — aligning with company, legal, and airline standards. The role involves maintaining an effective, productive team focused on results and fostering strong customer relationships.

Key Responsibilities of a Shift Manager:

• Maintain high standards in quality, food safety, HACCP, and Health & Safety.
• Investigate accidents, incidents, and delays to identify root causes and implement corrective actions.
• Ensure daily work is completed on schedule, costs stay within targets, and escalate issues when necessary.
• Collaborate with Shift Supervisors to manage rosters, schedules, and team performance fairly and transparently.
• Manage material and product costs within budget and deadlines.
• Manage targets, demonstrate their impact on business performance, and champion change initiatives.
• Ensure excellent customer service standards and proactive communication with stakeholders.
• Comply with legislation, company policies, and standards.
• Provide leadership, coaching, and training; handle employee relations issues per company policy.

What do we need from you?

• Computer literacy in Outlook, Word, and Excel.
• Experience in people management, including performance issues, holidays, rosters, and absence management.
• Experience in fast-paced environments such as manufacturing, logistics, or FMCG.
• Understanding of cost control and management.
• Attention to detail and accuracy.
• Good organizational skills and flexibility.

Finally, what's in it for you?

• Be part of a global family.
• Free on-site breakfast, lunch, and dinner.
• Complimentary tea and coffee during shifts.
• £60 contribution towards dental and optical cover via Simplyhealth Cash Plan.
• Discounted gym memberships at over 2000 gyms nationwide.
• Cycle to Work Scheme.
• Opportunities for learning through our in-house apprenticeship program.
• Access to Employee Assistance Programme (EAP) for counseling services.

If your skills and experience match our requirements, we encourage you to apply — we look forward to hearing from you!