Operations Service Analyst — Hybrid, London (8-Month)

Morson Edge (Technology); Greater London; Hybrid; GBP 73,800; Part time

Job summary

A leading digital media organization is seeking an Operations Service Analyst to ensure stability and day-to-day operations of business-critical applications. The role includes overseeing business-as-usual activities, managing incidents, and monitoring system performance in a hybrid work setting. Ideal candidates will have experience with .NET technologies and cloud environments, as well as strong incident management and coordination skills. This is an excellent opportunity for those who thrive in fast-paced environments.

Qualifications

• Experience in overseeing business-critical applications and integrations.
• Familiarity with ITSM tools and cloud-hosted environments.
• Ability to manage change activities in accordance with SLAs.

Responsibilities

• Oversee BAU activities across critical applications and integrations.
• Act as point of contact between business and technical teams.
• Monitor system performance and ensure optimal functionality.

Skills

Incident management

System performance monitoring

Root cause analysis

Operational documentation

Business process improvement

Tools

ServiceNow

Jira

.NET technologies

AWS

Job description

A leading digital media organization is seeking an Operations Service Analyst to ensure stability and day-to-day operations of business-critical applications. The role includes overseeing business-as-usual activities, managing incidents, and monitoring system performance in a hybrid work setting. Ideal candidates will have experience with .NET technologies and cloud environments, as well as strong incident management and coordination skills. This is an excellent opportunity for those who thrive in fast-paced environments.