Operations Service Analyst

Morson Edge (Technology); Greater London; Hybrid; GBP 73,800; Part time

Job summary

A leading digital media organization is seeking an Operations Service Analyst to ensure stability and day-to-day operations of business-critical applications. The role includes overseeing business-as-usual activities, managing incidents, and monitoring system performance in a hybrid work setting. Ideal candidates will have experience with .NET technologies and cloud environments, as well as strong incident management and coordination skills. This is an excellent opportunity for those who thrive in fast-paced environments.

Qualifications

• Experience in overseeing business-critical applications and integrations.
• Familiarity with ITSM tools and cloud-hosted environments.
• Ability to manage change activities in accordance with SLAs.

Responsibilities

• Oversee BAU activities across critical applications and integrations.
• Act as point of contact between business and technical teams.
• Monitor system performance and ensure optimal functionality.

Skills

Incident management

System performance monitoring

Root cause analysis

Operational documentation

Business process improvement

Tools

ServiceNow

Jira

.NET technologies

AWS

Job description

Operations Service Analyst / £400 p/d Inside IR35 / Hybrid / London / 8 Month Contract

We are seeking a highly motivated Operations Service Analyst to join a dynamic digital media organisation, supporting the stability and day-to-day operations of critical business applications within a fast-paced enterprise environment. This role focuses on ensuring smooth business-as-usual (BAU) operations across sales and service platforms, including managing integrations, supporting production systems, and driving operational excellence. You will play a key role in coordinating support teams, resolving incidents, and maintaining system performance across a complex technology landscape.

Operational Support & Stability

• Oversee BAU activities across business-critical applications and integrations
• Manage incidents, service requests, and change activities in line with SLAs
• Monitor system performance and ensure optimal functionality
• Lead root cause analysis and continuous improvement initiatives
• Support smaller applications end-to-end, including maintenance and troubleshooting

Coordination & Governance

• Act as a central point of contact between business, technical teams, and vendors
• Support release planning, change reviews, and deployment activities
• Maintain operational documentation including SOPs and runbooks
• Contribute to reporting, dashboards, and compliance activities

Technical Environment

• Custom-built applications using .NET technologies
• Cloud-hosted environments (AWS)
• Integration services and APIs
• ITSM tools (e.g., ServiceNow, Jira)

This is an exciting opportunity to join a fast-growing digital media company and play a key role in supporting critical applications and driving operational excellence across a dynamic technology environment.