Service Delivery Analyst - ITIL & Data Excellence (Hybrid)

Age UK; London; Hybrid; GBP 41,421 - 45,780; Full time

Benefits offered by this job

Competitive salary

26 days annual leave + bank holidays

Excellent pension scheme

Health cashback plan

Car Benefit Scheme

Cycle to Work Scheme

Techscheme

Job summary

A charitable organization in London seeks a Service Delivery Analyst to support its Service Delivery team. This role involves gathering and analyzing service management data to ensure operational excellence. Candidates should have experience in service management and ideally possess an ITIL v4 Foundation certification. The position offers hybrid working with attendance required in the London office approximately once a month. Competitive salary and benefits included.

Qualifications

• Experience of working with automated ITSM tools/platforms.
• Customer Service Experience, prioritising and managing customer needs.

Responsibilities

• Support the Service Delivery Manager by gathering, analysing, and preparing service management data.
• Liaise with various teams to ensure operational excellence.

Skills

Experience of working as a Service Management practitioner applying ITIL principles

Strong communication skills

Excellent relationship management skills

Strong analytical and problem-solving skills

Education

ITIL v4 Foundation

Job description

A charitable organization in London seeks a Service Delivery Analyst to support its Service Delivery team. This role involves gathering and analyzing service management data to ensure operational excellence. Candidates should have experience in service management and ideally possess an ITIL v4 Foundation certification. The position offers hybrid working with attendance required in the London office approximately once a month. Competitive salary and benefits included.