Hybrid Service Analyst - ITIL & Process Improvement

CDL Software; Manchester; Hybrid; GBP 30,000 - 36,500; Full time

Benefits offered by this job

Hybrid working model

25 days holiday, increasing with service

Health and wellbeing programme

Career progression opportunities

Community projects and volunteer days

Job summary

A leading software company in Manchester is looking for a Service Analyst to join their Operations Department. The role involves collaborating with Service Managers to ensure service delivery adheres to standards. Responsibilities include problem-solving, report creation, and process improvements. Candidates should have experience in ITIL service management, strong communication skills, and proficiency in MS Office. This position offers hybrid working, a robust benefits package, and opportunities for career progression.

Qualifications

• Ability to meet tight deadlines and manage work pressures effectively.
• Demonstrated commitment to high standards of customer care.
• Strong organisational and prioritisation skills.

Responsibilities

• Problem-solving and analytical tasks.
• Creating ad-hoc reports.
• Supporting the digital delivery system by collaborating with Digital Squads.
• Proactively identifying and driving process improvements.

Skills

Experience with ITIL release, change, service management

Strong customer focus

Excellent written and verbal communication

Effective problem-solving abilities

Proficiency in MS Outlook, Word and Excel

Education

ITIL Foundation qualification (desirable but not essential)

Job description

A leading software company in Manchester is looking for a Service Analyst to join their Operations Department. The role involves collaborating with Service Managers to ensure service delivery adheres to standards. Responsibilities include problem-solving, report creation, and process improvements. Candidates should have experience in ITIL service management, strong communication skills, and proficiency in MS Office. This position offers hybrid working, a robust benefits package, and opportunities for career progression.