Operations Analyst - Hybrid & Data-Driven CX

Pertemps Glasgow Perms; Glasgow; Hybrid; GBP 15,000 - 22,000; Full time

Job summary

Pertemps Glasgow Perms is working with a prestigious Glasgow client to recruit customer service analysts on a temp contract until October. The role pays 13.43 per hour and offers hybrid working with a minimum of one day in the Glasgow office. It is a full-time position (37 hours per week), Monday to Friday.

The purpose is to support the administration department's operational performance. It suits those with customer-focused experience and PC literacy and is ideal for immediate availability to

Qualifications

• Experience in a customer-focused environment.
• Proven ability to deliver operational processes.
• Excellent written and verbal communication skills.
• Strong numerical and data analysis skills alongside IT literacy (including Microsoft Office).

Responsibilities

• Contributing towards the administration department to work towards the achievement of key performance indicators, including making recommendations for application, payment and periodic data approvals.
• Providing responses to queries from current and potential participants in a clear and logical manner.
• Ensuring that checks made to register calculations enable accurate payment information to be provided within agreed timescales
• Provide support to the team on related issues on an ad-hoc basis

Skills

Customer service

Operational processes

Communication skills

Data analysis

MS Office

Job description

Pertemps Glasgow Perms is working with a prestigious Glasgow client to recruit customer service analysts on a temp contract until October. The role pays 13.43 per hour and offers hybrid working with a minimum of one day in the Glasgow office. It is a full-time position (37 hours per week), Monday to Friday.

The purpose is to support the administration department's operational performance. It suits those with customer-focused experience and PC literacy and is ideal for immediate availability to