Hybrid Operations Analyst — 12-Month Contract

WTW group; Ipswich; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working

Private healthcare

Group income protection

Defined contribution pension (matched

Volunteer day

Share scheme

Job summary

WTW Group is seeking an Operations Analyst for a 12-month fixed-term contract to join the Central Operations team. You will support GB CRB across multiple functions, driving quality assurance, process efficiency and digital transformation initiatives.

You will own critical MI reporting, help define the Target Operating Model, and liaise between Business, Operations and Tech to push projects. Hybrid working and a comprehensive benefits package are offered.

Qualifications

• Adaptable and able to engage across a variety of tasks/projects in an evolving environment
• Excellent interpersonal and communication skills and ability to develop strong working relationships
• Attention to detail and high degree of accuracy
• Problem-solving ability and initiative to follow tasks through to completion
• Good teamwork skills with the confidence to work autonomously
• Insurance knowledge preferable but not essential

Responsibilities

• Own and push the integration of PPL to internal platforms for ePlacing
• Contribute to London Market modernisation initiatives impacting WTW GB CRB
• Produce, distribute and analyse high-quality Management Information to inform process improvements
• Complete Business Quality reviews measuring performance against Client Excellence model
• Governance of Broker Letters of Undertaking and related processes
• Provide innovative feedback on Central Operations processes and develop enhancements
• Contribute to new projects focused on redefining the GB CRB Target Operating Model
• Act as conduit between Business, Operations, Tech and other teams to push projects

Job description

WTW Group is seeking an Operations Analyst for a 12-month fixed-term contract to join the Central Operations team. You will support GB CRB across multiple functions, driving quality assurance, process efficiency and digital transformation initiatives.

You will own critical MI reporting, help define the Target Operating Model, and liaise between Business, Operations and Tech to push projects. Hybrid working and a comprehensive benefits package are offered.