Operations & Reporting Specialist (6-Month Contract)

ISR RECRUITMENT LIMITED; Southampton; On-site; GBP 32,000 - 35,000; Full time

Job summary

ISR RECRUITMENT LIMITED is seeking an experienced Operations Support Coordinator to join its UK operations team in Southampton, working within roadside technology and traffic safety. You will coordinate operational administration and customer reporting, while ensuring invoices, purchase orders and supporting records are accurate and processed on time.

Working closely with the Operations Manager, field engineers and contractors, you will help keep maintenance activities and customer projects

Qualifications

• 3+ years in business administration or operations support.
• Experience supporting technicians or maintenance teams within a technical environment.
• Experience processing invoices and purchase orders using an ERP system; SAP Business ByDesign desirable.
• Advanced Microsoft Office skills, particularly Excel, with data accuracy checks.
• Experience gathering and analysing operational information for clear reports.
• Foundational project support skills: scheduling, documentation, action tracking.
• A Level 3 or Level 4 business administration qualification, or equivalent, desirable.

Responsibilities

• Process monthly customer invoices, checking contract requirements, supporting documentation, PO references and internal approvals.
• Raise, track and reconcile purchase orders for equipment, contractor services and project materials.
• Prepare customer performance reports covering service levels, KPIs, maintenance activity and contractual reporting requirements.
• Coordinate work permits, site access and contractor inductions to support planned field activities.
• Maintain accurate operational registers, compliance records, project trackers and asset information.
• Manage customer support inboxes, prioritising requests, tracking responses and escalating outstanding issues.
• Analyse service and maintenance data to identify recurring problems, reporting discrepancies and opportunities for improvement.
• Maintain meeting actions, controlled documents and audit evidence, following up with relevant colleagues and contractors.

Skills

Business administration

Operations support

Invoice processing

Customer reporting

Data analysis

Project coordination

Communication skills

Deadline management

Education

Level 3/4 business administration qualification

Tools

SAP Business ByDesign

Job description

ISR RECRUITMENT LIMITED is seeking an experienced Operations Support Coordinator to join its UK operations team in Southampton, working within roadside technology and traffic safety. You will coordinate operational administration and customer reporting, while ensuring invoices, purchase orders and supporting records are accurate and processed on time.

Working closely with the Operations Manager, field engineers and contractors, you will help keep maintenance activities and customer projects