Operations Support Coordinator

ISR Recruitment Ltd; England; On-site; GBP 32,000 - 35,000; Part time

Job summary

ISR Recruitment Ltd. is seeking an experienced Operations Support Coordinator for the UK team based in Southampton, supporting roadside technology and traffic safety. The role covers administering invoices, PO processing and performance reporting to maintain service levels.

You will work with the Operations Manager, field engineers and contractors to keep maintenance activities and projects running smoothly, meeting deadlines in a technical environment.

Qualifications

• Three years' experience in admin/operations support or related role.
• Experience supporting technicians in a technical, regulated environment.
• Experience processing invoices and POs using ERP; SAP ByDesign desirable.
• Advanced Excel skills with data accuracy.
• Experience producing customer and senior management reports.
• Foundational project support skills: scheduling, documentation and tracking.
• Strong communication for handling customer queries.
• Structured approach to deadlines and auditable records.
• Desirable Level 3/4 business admin qualification.

Responsibilities

• Process monthly customer invoices, checking contract requirements and PO references.
• Raise, track and reconcile purchase orders for equipment and services.
• Prepare customer performance reports covering SLAs, KPIs, maintenance and reporting.
• Coordinate permits, site access and contractor inductions for field activities.
• Maintain operational registers, project trackers and asset information.
• Manage customer support inboxes, prioritise requests and escalate issues.
• Analyse service/maintenance data to identify issues and improvements.
• Maintain meeting actions and audit evidence with colleagues and contractors.

Skills

Invoice processing

PO processing

ERP systems

Excel advanced

Data reporting

Project support

Communication

Deadline management

Auditable records

Education

Business admin qualification (L3/4)

Tools

SAP ByDesign

Microsoft Office

Job description

• Operations Support Coordinator
• Southampton, Hampshire
• 6-month contract
• £32,000 to £35,000 per year (Pro-Rata)

Summary:

Our client is looking for an experienced, organised Operations Support Coordinator to support its UK operations team based in Southampton, working within roadside technology and traffic safety.

You will coordinate operational administration and customer reporting, while ensuring invoices, purchase orders and supporting records are accurate and processed on time.

Working closely with the Operations Manager, field engineers and contractors, you will help keep maintenance activities and customer projects running smoothly.

This position would suit someone comfortable managing competing deadlines, investigating discrepancies and following actions through to completion within a technical service environment.

Role and Responsibilities:

• Process monthly customer invoices, checking contract requirements, supporting documentation, purchase order references and internal approvals.
• Raise, track and reconcile purchase orders for equipment, contractor services and project materials.
• Prepare customer performance reports covering service levels, KPIs, maintenance activity and contractual reporting requirements.
• Coordinate work permits, site access and contractor inductions to support planned field activities.
• Maintain accurate operational registers, compliance records, project trackers and asset information.
• Manage customer support inboxes, prioritising requests, tracking responses and escalating outstanding issues.
• Analyse service and maintenance data to identify recurring problems, reporting discrepancies and opportunities for improvement.
• Maintain meeting actions, controlled documents and audit evidence, following up with relevant colleagues and contractors.

Skills and Experience:

• At least three years' experience in business administration, operations support or a closely related position.
• Experience supporting technicians or maintenance teams within a technical, regulated environment.
• Practical experience processing invoices and purchase orders using an ERP system; SAP Business ByDesign experience is desirable.
• Advanced Microsoft Office skills, particularly Excel, with confidence maintaining spreadsheets and checking data accuracy.
• Experience gathering and analysing operational information to produce clear customer and senior management reports.
• Foundational project support skills, including scheduling, documentation, action tracking and coordination.
• Strong communication skills, with the ability to manage customer queries and obtain information from busy operational teams.
• A careful, structured approach to managing deadlines, resolving discrepancies and maintaining auditable records.
• A Level 3 or Level 4 business administration qualification, or equivalent, is desirable.