Operations coordinator

Office Angels Limited; Basingstoke; On-site; GBP 26,000 - 38,000; Full time

Job summary

Office Angels Limited is recruiting an Operations Coordinator to join the Central Operations team in the UK. You will help ensure smooth operational processes, manage renewals and quotations, and support service delivery across the business.

The role involves overseeing the Basingstoke depot, coordinating inventory and RMA activities, and producing performance reports. Strong organisation, attention to detail, and customer-focused communication are essential.

Qualifications

• Strong organisational and multitasking skills.
• Excellent attention to detail.
• Confident communication and stakeholder management abilities.
• A proactive and customer-focused approach.
• Good Microsoft Office skills, particularly Excel.
• Experience using CRM, ticketing or service management systems would be advantageous.

Responsibilities

• Managing support contract renewals and quotation processes.
• Coordinating inventory, spares and RMA activities.
• Maintaining customer contract and service desk records.
• Managing the Basingstoke depot and stock inventory.
• Liaising with suppliers, couriers and field engineering teams.
• Producing operational and service performance reports.
• Supporting customer account administration and service delivery activities.
• Assisting with vendor registrations and product updates.
• Supporting day-to-day operational requirements across the wider team.

Skills

Organisational skills

Multitasking

Attention to detail

Communication & stakeholder management

Customer-focused approach

Excel proficiency

Tools

CRM systems

Ticketing systems

Service management systems

Job description

Operations Coordinator

We're recruiting for a leading technology services business. This is an exciting opportunity to join their Central Operations team, supporting a range of operational activities that help deliver critical IT and network services to customers across the UK.

The Role

As a Central Operations Coordinator, you'll play a key part in ensuring operational processes run smoothly across the business.

• Managing support contract renewals and quotation processes
• Coordinating inventory, spares and RMA (Return Material Authorisation) activities
• Maintaining customer contract and service desk records
• Managing the Basingstoke depot and stock inventory
• Liaising with suppliers, couriers and field engineering teams
• Producing operational and service performance reports
• Supporting customer account administration and service delivery activities
• Assisting with vendor registrations and product updates
• Supporting day-to-day operational requirements across the wider team

You will also have:

• Strong organisational and multitasking skills
• Excellent attention to detail
• Confident communication and stakeholder management abilities
• A proactive and customer-focused approach
• Good Microsoft Office skills, particularly Excel
• Experience using CRM, ticketing or service management systems would be advantageous

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.