Operations Support Coordinator

ISR RECRUITMENT LIMITED; Southampton; On-site; GBP 32,000 - 35,000; Full time

Job summary

ISR RECRUITMENT LIMITED is seeking an experienced Operations Support Coordinator to join its UK operations team in Southampton, working within roadside technology and traffic safety. You will coordinate operational administration and customer reporting, while ensuring invoices, purchase orders and supporting records are accurate and processed on time.

Working closely with the Operations Manager, field engineers and contractors, you will help keep maintenance activities and customer projects

Qualifications

• 3+ years in business administration or operations support.
• Experience supporting technicians or maintenance teams within a technical environment.
• Experience processing invoices and purchase orders using an ERP system; SAP Business ByDesign desirable.
• Advanced Microsoft Office skills, particularly Excel, with data accuracy checks.
• Experience gathering and analysing operational information for clear reports.
• Foundational project support skills: scheduling, documentation, action tracking.
• A Level 3 or Level 4 business administration qualification, or equivalent, desirable.

Responsibilities

• Process monthly customer invoices, checking contract requirements, supporting documentation, PO references and internal approvals.
• Raise, track and reconcile purchase orders for equipment, contractor services and project materials.
• Prepare customer performance reports covering service levels, KPIs, maintenance activity and contractual reporting requirements.
• Coordinate work permits, site access and contractor inductions to support planned field activities.
• Maintain accurate operational registers, compliance records, project trackers and asset information.
• Manage customer support inboxes, prioritising requests, tracking responses and escalating outstanding issues.
• Analyse service and maintenance data to identify recurring problems, reporting discrepancies and opportunities for improvement.
• Maintain meeting actions, controlled documents and audit evidence, following up with relevant colleagues and contractors.

Skills

Business administration

Operations support

Invoice processing

Customer reporting

Data analysis

Project coordination

Communication skills

Deadline management

Education

Level 3/4 business administration qualification

Tools

SAP Business ByDesign

Job description

Operations Support Coordinator

• Southampton, Hampshire
• 6-month contract
• £32,000 to £35,000 per year (Pro-Rata)

Summary

Our client is looking for an experienced, organised Operations Support Coordinator to support its UK operations team based in Southampton, working within roadside technology and traffic safety. You will coordinate operational administration and customer reporting, while ensuring invoices, purchase orders and supporting records are accurate and processed on time. Working closely with the Operations Manager, field engineers and contractors, you will help keep maintenance activities and customer projects running smoothly. This position would suit someone comfortable managing competing deadlines, investigating discrepancies and following actions through to completion within a technical service environment.

Role and Responsibilities

• Process monthly customer invoices, checking contract requirements, supporting documentation, purchase order references and internal approvals.
• Raise, track and reconcile purchase orders for equipment, contractor services and project materials.
• Prepare customer performance reports covering service levels, KPIs, maintenance activity and contractual reporting requirements.
• Coordinate work permits, site access and contractor inductions to support planned field activities.
• Maintain accurate operational registers, compliance records, project trackers and asset information.
• Manage customer support inboxes, prioritising requests, tracking responses and escalating outstanding issues.
• Analyse service and maintenance data to identify recurring problems, reporting discrepancies and opportunities for improvement.
• Maintain meeting actions, controlled documents and audit evidence, following up with relevant colleagues and contractors.

Skills and Experience

• At least three years' experience in business administration, operations support or a closely related position.
• Experience supporting technicians or maintenance teams within a technical, regulated environment.
• Practical experience processing invoices and purchase orders using an ERP system; SAP Business ByDesign experience is desirable.
• Advanced Microsoft Office skills, particularly Excel, with confidence maintaining spreadsheets and checking data accuracy.
• Experience gathering and analysing operational information to produce clear customer and senior management reports.
• Foundational project support skills, including scheduling, documentation, action tracking and coordination.
• Strong communication skills, with the ability to manage customer queries and obtain information from busy operational teams.
• A careful, structured approach to managing deadlines, resolving discrepancies and maintaining auditable records.
• A Level 3 or Level 4 business administration qualification, or equivalent, is desirable.