Service Operations Coordinator - Engineering Support

Connected Search Group; South Yorkshire; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Friendly, supportive environment

Job summary

Connected Search Group is seeking a Service Coordinator to support their service team near Rotherham, UK. The role involves coordinating service engineers, scheduling activities, processing contracts and quotes, and maintaining records to ensure smooth aftermarket operations.

You will liaise with customers, prepare quotes for parts and labour, and help drive aftersales success through efficient scheduling and proactive communication.

Qualifications

• Experience scheduling a team of engineers.
• Excellent communication skills and a professional manner.
• Strong organisational ability and attention to detail.
• A proactive, team-focused approach.

Responsibilities

• Plan and coordinate daily activities for service engineers.
• Process service contracts, breakdown requests, spares orders, and invoices.
• Prepare and send quotes for parts and labour.
• Maintain databases, spreadsheets, and stock records.
• Prepare and chase new and renewal service contract quotes.
• Handle incoming calls and customer enquiries professionally.
• Schedule contract and urgent visits, liaising with engineers and customers.
• Support sales through telesales and follow-up activity.

Skills

Scheduling engineers

Communication skills

Organisational ability

Proactive mindset

Job description

Connected Search Group is seeking a Service Coordinator to support their service team near Rotherham, UK. The role involves coordinating service engineers, scheduling activities, processing contracts and quotes, and maintaining records to ensure smooth aftermarket operations.

You will liaise with customers, prepare quotes for parts and labour, and help drive aftersales success through efficient scheduling and proactive communication.