Operations Support Specialist - 6-Month Contract

ISR Recruitment Ltd; England; On-site; GBP 32,000 - 35,000; Part time

Job summary

ISR Recruitment Ltd. is seeking an experienced Operations Support Coordinator for the UK team based in Southampton, supporting roadside technology and traffic safety. The role covers administering invoices, PO processing and performance reporting to maintain service levels.

You will work with the Operations Manager, field engineers and contractors to keep maintenance activities and projects running smoothly, meeting deadlines in a technical environment.

Qualifications

• Three years' experience in admin/operations support or related role.
• Experience supporting technicians in a technical, regulated environment.
• Experience processing invoices and POs using ERP; SAP ByDesign desirable.
• Advanced Excel skills with data accuracy.
• Experience producing customer and senior management reports.
• Foundational project support skills: scheduling, documentation and tracking.
• Strong communication for handling customer queries.
• Structured approach to deadlines and auditable records.
• Desirable Level 3/4 business admin qualification.

Responsibilities

• Process monthly customer invoices, checking contract requirements and PO references.
• Raise, track and reconcile purchase orders for equipment and services.
• Prepare customer performance reports covering SLAs, KPIs, maintenance and reporting.
• Coordinate permits, site access and contractor inductions for field activities.
• Maintain operational registers, project trackers and asset information.
• Manage customer support inboxes, prioritise requests and escalate issues.
• Analyse service/maintenance data to identify issues and improvements.
• Maintain meeting actions and audit evidence with colleagues and contractors.

Skills

Invoice processing

PO processing

ERP systems

Excel advanced

Data reporting

Project support

Communication

Deadline management

Auditable records

Education

Business admin qualification (L3/4)

Tools

SAP ByDesign

Microsoft Office

Job description

ISR Recruitment Ltd. is seeking an experienced Operations Support Coordinator for the UK team based in Southampton, supporting roadside technology and traffic safety. The role covers administering invoices, PO processing and performance reporting to maintain service levels.

You will work with the Operations Manager, field engineers and contractors to keep maintenance activities and projects running smoothly, meeting deadlines in a technical environment.