Operations & Projects Delivery Lead

VirtuHire; United Kingdom; On-site; GBP 35,000 - 50,000; Full time

Job summary

VirtuHire is seeking an Operations & Project Administrator in the UK to enhance internal processes as the company grows. The role focuses on managing internal projects and ensuring the smooth progression of tasks and tickets, while also improving operational efficiencies.

The ideal candidate will have experience in an MSP or tech environment, strong organizational skills, and a proactive nature. This is a pivotal role to maintain delivery quality and reduce inefficiencies.

Qualifications

• Experience in an MSP or IT services company is required.
• Highly organized with excellent follow-through.
• Comfortable managing multiple tasks and stakeholders.

Responsibilities

• Own and progress internal projects to improve business operation.
• Oversee ticket queues to ensure active progression.
• Identify inefficiencies in workflows and recommend improvements.

Skills

Proactive attitude

Strong organizational skills

Understanding of MSP operations

Ticket systems management

Tools

PSA/ticketing systems (Autotask, Halo, ServiceNow)

Job description

VirtuHire is seeking an Operations & Project Administrator in the UK to enhance internal processes as the company grows. The role focuses on managing internal projects and ensuring the smooth progression of tasks and tickets, while also improving operational efficiencies.

The ideal candidate will have experience in an MSP or tech environment, strong organizational skills, and a proactive nature. This is a pivotal role to maintain delivery quality and reduce inefficiencies.