Project Delivery Administrator

Ad Warrior Ltd; Thatcham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Equity Networks is seeking an organised and approachable Project Delivery Administrator to join our team in Maidenhead. This entry-level role offers structured training across our services, systems and ways of working, with no prior IT or project-coordination experience required.

You will support the delivery of live customer orders and projects, coordinating orders, working with engineers and suppliers, and keeping customers updated to ensure services are delivered efficiently and to a high

Qualifications

• Entry-level role; no prior IT, telecommunications or project coordination experience required.
• Organised and approachable candidate with willingness to learn.
• Ability to handle multiple orders and deadlines.

Responsibilities

• Process new orders and help move them through to completion.
• Place and manage telephony, connectivity, mobile and SIM orders.
• Process service cancellations accurately and on time.
• Maintain clear, accurate customer and order information in our CRM system.
• Keep colleagues informed about progress, delays, risks and anything that needs escalating.
• Ensure completed orders are invoiced in a timely manner.
• Schedule engineering visits and confirm appointments with customers.
• Work with suppliers to help ensure services are delivered correctly and on time.
• Arrange third-party services, including cabling installations.
• Provide our customers with clear and helpful updates via Telephone and E-Mail.
• Act as a consistent point of contact throughout an order or project.
• Follow up with colleagues and suppliers when items are outstanding.

Skills

Order coordination

CRM system

Customer communication

Stakeholder management

Tools

CRM software

Job description

Project Delivery Administrator

Location: Maidenhead

Salary: Competitive

Vacancy Type: Permanent, Full Time (37.5 hours per week)

Equity Networks is a forward thinking Managed Service Provider (MSP) specialising in IT, communications and connectivity solutions for businesses across the UK. Our Projects Team plays a key role in delivering customer solutions, coordinating engineers, suppliers and internal teams to ensure projects are delivered smoothly, customers are kept informed, and services are successfully brought into operation.

We are looking for an organised and approachable Project Delivery Administrator to join the team. This is an entry-level role, so previous experience in IT, telecommunications or project coordination is not essential. We will provide structured training across our services, systems and ways of working.

The successful candidate will support the delivery of live customer orders and projects, helping to ensure services are delivered efficiently and to a high standard.

This role is primarily office-based. Depending on location and business requirements, the successful candidate will be based at either our Maidenhead or Hemel Hempstead office.

What you will be doing

Co-ordinating customer orders

• Process new orders and help move them through to completion.
• Place and manage telephony, connectivity, mobile and SIM orders.
• Process service cancellations accurately and on time.
• Maintain clear, accurate customer and order information in our
• CRM system.
• Keep colleagues informed about progress, delays, risks and anything that needs escalating.
• Ensure completed orders are invoiced in a timely manner.

Working with engineers and suppliers

• Schedule engineering visits and confirm appointments with customers.
• Work with suppliers to help ensure services are delivered correctly and on time.
• Arrange third-party services, including cabling installations.

Customer care

• Provide our customers with clear and helpful updates via Telephone and E-Mail
• Act as a consistent point of contact throughout an order or project
• Follow up with colleagues and suppliers when items are outstanding