Operations Performance Manager

Thames Water Utilities Limited; Witney; On-site; GBP 35,000 - 42,000; Full time

Job summary

Join a forward-thinking company as an Operations Performance Manager, where you'll lead a dedicated team in enhancing site operations and asset management. This role focuses on environmental impact, driving improvements that benefit both customers and the environment. With a commitment to safety and operational excellence, you'll manage a small team across multiple sites while ensuring compliance and performance standards are met. This is an exciting opportunity to make a tangible difference in the community while developing your leadership skills in a supportive environment.

Benefits

26 days holiday plus bank holidays

Health and wellbeing support

Cycle schemes

Vouchers

Life assurance

Qualifications

• Proven experience managing operational teams with strong leadership skills.
• Experience fostering a health & safety culture.

Responsibilities

• Lead and promote a safety-first culture ensuring compliance.
• Drive team performance, development, and safety awareness.

Skills

Leadership Skills

Health & Safety Management

Communication Skills

Data Analysis

Education

IOSH or equivalent qualification

Tools

Microsoft Office

Job description

Job title: Operations Performance Manager Ref 40552

Division: Asset Operations & Capital Delivery

Location: Witney - OX28 5JH

Contract type: Permanent

Full/Part-time: Full-time

Hours: 36 hours per week

Salary: Offering a salary up to £42,000 per annum depending on skills and experience

Job grade: B

Closing date: 13/05/2025

Overview

We have a great opportunity to join Thames Water as an Operations Performance Manager, working across Witney and the surrounding area. You will assist with the daily operations of up to 15 Sewage Treatment Works and manage a small, multi-skilled team of up to 12 technicians.

With a focus on environmental impact, your role will involve driving improvements in site operations and asset management, aiming to benefit our customers and the environment.

You should be able to inspire and motivate your team, fostering a strong team environment and understanding individual team member needs.

The role is based at the Witney STW main site, with travel required to other sites. A driving license and car are essential. The role involves a 36-hour workweek, Monday to Friday, with participation in an out-of-hours rota for escalations, as we operate 24/7.

Responsibilities

• Health and Safety: Lead and promote a safety-first culture, ensuring compliance and best practices.
• Process Management: Ensure site compliance, plant availability, and reliability to meet regulatory quality targets.
• Performance Management: Drive team performance, development, and safety awareness.
• Financial Management: Manage budgets and drive operational efficiencies.
• Customer & Stakeholder Management: Provide excellent customer service and proactive stakeholder engagement.

Candidate Requirements

• Proven experience managing operational teams with strong leadership skills.
• Experience fostering a health & safety culture; IOSH or equivalent qualification preferred.
• Excellent communication and interpersonal skills.
• Ability to analyze data using Microsoft Office tools.

What We Offer

• Competitive salary up to £42,000
• 26 days holiday, increasing with service, plus bank holidays
• Comprehensive benefits including health and wellbeing support, cycle schemes, vouchers, and life assurance.

Join us to build a better future for our communities, customers, and the environment. Thames Water is committed to diversity, inclusion, and supporting all applicants throughout the recruitment process. We encourage early applications due to potential early closure of the advert.