Operations Performance Manager

Pertemps; Oxford; On-site; GBP 38,000 - 45,000; Full time

Job summary

Join a leading water company as an Operations Performance Manager in Oxford. Lead a frontline team, manage operational and financial performance, and drive improvements in wastewater treatment processes. Enjoy competitive salary, career progression, and excellent benefits.

Benefits

Competitive salary up to £45,000 per annum

26 days holiday, increasing to 30 with service

Generous Pension Scheme

Health MOTs

Physiotherapy

Counselling

Cycle to Work

Life Assurance

Qualifications

• Proven success in managing operational teams.
• Experience in leading a Health & Safety culture.

Responsibilities

• Lead the Health & Safety culture of the team.
• Manage site compliance and operational efficiencies.
• Drive the team to achieve optimal performance.

Skills

Leadership

Communication

Data Analysis

Education

IOSH Qualification

Tools

Microsoft Packages

Job description

We have a fantastic opportunity to join Thames Water as an Operations Performance Manager based at our wastewater treatment site on the outskirts of Oxford.

You will be leading a newly created frontline support team of technicians responsible for supporting the day-to-day operations and improvements of wastewater treatment processes at Oxford STW for the project upgrade, within the Thames Valley North Area of Waste & Bioresources Operations.

With the impact of our operations on the environment being at the forefront of everything we do, you will be tasked to steer performance improvements on the site, with the opportunity to implement ways to change what we do for the better of all parties, mainly our customers and the environment.

If this is you, we are looking for someone to join our Operations Team in Wastewater that offers a brilliant opportunity for you to establish a career with Thames Water in frontline operations.

What you’ll be doing as a Performance Manager

1. Health and Safety – Lead the Health & Safety culture of the team, ensuring good practices and compliance are adhered to.
2. Process Management – Manage site compliance, ensuring plant availability and reliability to meet quality targets set by our regulator.
3. Performance Management – Drive the team to achieve optimal performance, develop skills, and promote safety awareness.
4. Financial Management – Manage the team’s budget and drive operational efficiencies.
5. Customer & Stakeholder Management – Provide exceptional service to our customers with proactive interventions as needed.

Additional details:

• Base location: Oxford Sewage Treatment Works, OX4 4XU
• Working pattern: 36 hours/week, Monday to Friday
• Internal job title: Project Support Team Coordinator

What you should bring to the role

We seek an experienced people manager with:

• Proven success in managing operational teams, demonstrating leadership, coaching, and motivation skills.
• Experience in leading and fostering a Health & Safety culture, with IOSH or equivalent qualification preferred.
• Excellent communication and interpersonal skills, adaptable and decisive in a fast-paced environment.
• A track record of raising team standards and computer literacy, including data analysis with Microsoft packages.

What’s in it for you?

• Competitive salary up to £45,000 per annum
• 26 days holiday, increasing to 30 with service, plus bank holidays
• Generous Pension Scheme through AON
• Benefits supporting health, wellbeing, and finances, including health MOTs, physiotherapy, counselling, Cycle to Work, vouchers, and life assurance.

Learn more about our benefits and perks.

Who are we?

We’re the UK’s largest water and wastewater company, serving over 16 million customers daily. We aim to build a better future, helping communities, people, and the planet thrive. Join us to make a difference and help shape our future.

Working at Thames Water

Thames Water offers a rewarding, diverse workplace where you can make a difference every day. Enjoy career progression, flexible working, and excellent benefits. We value diversity and inclusion, supporting all applicants throughout the recruitment process.

During crises, we rally to support our customers, offering opportunities to volunteer as frontline ambassadors with full training. Join us to learn more about our business and colleagues.

Note: Due to high application volumes, we may close the advert early. Apply soon to avoid missing out.