Operations Administrator

Hales Group Ltd; Royston; On-site; GBP 23,000 - 29,000; Full time

Job summary

Hales Group Ltd is seeking an organised Operations Administrator in Royston to manage customer orders from receipt to delivery, liaise with customers and suppliers, and support efficient day-to-day operations.

You'll work closely with Sales and Operations, maintain records in CRM/ERP, handle quotes, monitor progress and resolve issues, bringing strong time management and communication to a busy team.

Qualifications

• Proven experience in administration and order processing
• Strong communication and organisational skills
• Experience with CRM/ERP systems

Responsibilities

• Processing and managing customer orders
• Liaising with customers regarding orders, deliveries and queries
• Coordinating with suppliers to monitor production and delivery schedules
• Managing quote approvals and associated documentation
• Maintaining accurate records across business systems and CRM platforms
• Monitoring order progress and resolving issues proactively
• Working with Operations and Sales teams to ensure excellent customer service

Job description

Operations Administrator

Are you an organised and proactive administrator with experience managing customer orders, supplier relationships and operational processes? We're looking for an experienced Operations Administrator to join a busy and growing team. This is a varied role where you'll manage orders from receipt through to delivery, working closely with customers, suppliers and internal teams to ensure a smooth and efficient service.

Key Responsibilities

• Processing and managing customer orders
• Liaising with customers regarding orders, deliveries and queries
• Coordinating with suppliers to monitor production and delivery schedules
• Managing quote approvals and associated documentation
• Maintaining accurate records across business systems and CRM platforms
• Monitoring order progress and resolving issues proactively
• Working closely with Operations and Sales teams to ensure excellent customer service

About You

• Operations Administrator
• Sales Administrator
• Customer Service Administrator
• Supply Chain Coordinator

You'll also have:

• Strong organisational and communication skills
• Experience dealing directly with customers and suppliers
• Excellent attention to detail
• The ability to manage multiple priorities simultaneously
• Confidence using CRM, ERP or business management systems
• A proactive, solutions-focused approach
• Customer complaints or non-conformance handling

This role would suit someone who enjoys taking ownership, building strong relationships with customers and suppliers, and playing a central role in keeping operations running smoothly