Operations Administrator

Sue Ross Recruitment Ltd; Chesterfield; On-site; GBP 23,000 - 29,000; Full time

Job summary

Sue Ross Recruitment Ltd, on behalf of our client in Chesterfield, is seeking a highly organized Operations Administrator to join the Commercial Operations team. The role focuses on setting up new customers in business systems and supporting onboarding from order to activation.

You will work with Sales, Account Management, Finance and Operations to maintain high data quality, support billing processes, and ensure customer records are accurate and ready for service activation.

Qualifications

• Experience in administrative, coordination or customer support roles.
• Experience with CRM, ERP, database or business management systems.
• Strong data entry and data management with high accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Collaborative mindset and ability to liaison with stakeholders across departments.
• Strong problem-solving and solution-focused mindset.

Responsibilities

• Create and maintain customer records within business systems, ensuring accuracy and completeness.
• Set up contract, billing, licensing, payment and customer account information.
• Process recurring revenue quotations and sales orders.
• Validate incoming customer information and resolve discrepancies.
• Manage contract amendments and customer record updates.
• Support customer onboarding from order placement to deployment.
• Coordinate site setup, user creation and licence allocation.
• Liaise with internal departments to resolve onboarding queries.
• Ensure records are billing-ready and compliant with procedures.
• Monitor and resolve system synchronisation issues.
• Provide admin support to senior team members.
• Contribute to process improvements and continuous enhancement.

Skills

Administrative experience

Data entry

CRM experience

ERP experience

Attention to detail

Communication skills

Multitasking

Problem solving

Tools

CRM systems

ERP systems

NetSuite

Job description

Sue Ross Recruitment are delighted to be recruiting on behalf of our client, a successful and growing business in Chesterfield, who are seeking a highly organised and detail-oriented Operations Administrator to join their Commercial Operations team.

This is an excellent opportunity for an experienced administrator who enjoys working with systems, managing data, and coordinating multiple tasks to ensure a seamless customer onboarding experience.

As Operations Administrator, you will play a vital role in ensuring new customers are accurately set up across business systems, supporting smooth operational delivery, billing processes, and customer satisfaction from the point of sale through to service activation.

You will work closely with colleagues across Sales, Account Management, Finance, and Operations, ensuring customer records are maintained to the highest standards and onboarding activities are completed efficiently.

Key Responsibilities

• Create and maintain customer records within business systems, ensuring accuracy and completeness.
• Set up contract, billing, licensing, payment and customer account information.
• Process recurring revenue quotations and sales orders.
• Validate incoming customer information and resolve any discrepancies.
• Manage contract amendments and customer record updates.
• Support customer onboarding activities from order placement to operational deployment.
• Coordinate site setup activities, user creation and licence allocation.
• Liaise with internal departments to gather information and resolve onboarding queries.
• Ensure customer records are billing-ready and compliant with company procedures.
• Monitor and resolve system synchronisation issues.
• Provide administrative support to senior members of the Commercial Operations team.
• Contribute to process improvements and continuous enhancement initiatives.

The successful candidate will be a proactive and dependable administrator with excellent organisational skills and a strong eye for detail.

You will ideally have:

• Previous experience in an administrative, coordination, customer support, or operational support role.
• Experience working with CRM, ERP, database or business management systems.
• Strong data entry and data management skills with exceptional attention to detail.
• The ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• A collaborative working style and the confidence to liaise with stakeholders across different departments.
• Strong problem-solving abilities and a solutions-focused mindset.
• A commitment to delivering excellent service and maintaining high standards of accuracy.

Desirable Experience

• Experience using NetSuite or a similar ERP/business management system.
• Exposure to customer onboarding, order processing, billing administration, or contract administration environments.

We are looking for an individual who takes pride in producing high-quality work, demonstrates accountability, and enjoys being part of a supportive team environment. The successful candidate will be professional, adaptable, customer-focused, and committed to continuous improvement.

Package:

• Salary: £26,000
• Permanent position
• Chesterfield location
• Opportunity to join a growing and supportive organisation
• Collaborative and professional working environment

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment