Operations Manager - West Sussex

Franco Manca; Arundel; Hybrid; GBP 36,000 - 60,000; Full time

Benefits offered by this job

Annual Bonus Scheme

Free pizzas on shifts

Staff discounts and wellbeing perks

Pension scheme

Job summary

Franco Manca is looking for an Operations Manager to lead multiple south England restaurants, driving exceptional performance and guest experience. You’ll coach Restaurant Managers, shape teams, and implement practical improvements across sales, labour and stock control.

Join a values-driven brand with strong bonus and benefits, focused on empowering leaders and delivering consistent results across the portfolio.

Qualifications

• Multi-site management experience in hospitality or another fast-paced customer-facing business.
• Strong commercial understanding and enjoys improving business performance.
• Passionate about developing Restaurant Managers and supporting teams to grow.
• Leads with a practical, hands-on approach and isn’t afraid to roll up their sleeves.
• Builds trust quickly and communicates clearly at every level.
• Balances accountability with support, helping people succeed while delivering great results.

Responsibilities

• Lead and support a group of restaurants to deliver outstanding operational and commercial performance.
• Coach and develop Restaurant Managers, building confident leaders and strong succession plans.
• Help restaurants improve sales, profitability, labour, stock control and overall business performance.
• Use data, guest feedback and operational insight to identify priorities and drive continuous improvement.
• Support recruitment, retention and engagement across your area, helping build stable, high-performing teams.
• Work closely with the wider support teams to ensure restaurants receive practical guidance and consistent support.
• Champion Franco Manca's values while creating an environment where people can thrive.

Skills

Multi-site mgmt

Commercial acumen

People development

Hands-on leadership

Communication

Team building

Job description

What you'll be doing

• Lead and support a group of restaurants to deliver outstanding operational and commercial performance.
• Coach and develop Restaurant Managers, building confident leaders and strong succession plans.
• Help restaurants improve sales, profitability, labour, stock control and overall business performance.
• Use data, guest feedback and operational insight to identify priorities and drive continuous improvement.
• Support recruitment, retention and engagement across your area, helping build stable, high-performing teams.
• Work closely with the wider support teams to ensure restaurants receive practical guidance and consistent support.
• Champion Franco Manca's values while creating an environment where people can thrive.

We're looking for someone who

• Has multi-site management experience within hospitality or another fast-paced customer-facing business.
• Has a strong commercial understanding and enjoys improving business performance.
• Is passionate about developing Restaurant Managers and supporting teams to grow.
• Leads with a practical, hands-on approach and isn't afraid to roll up their sleeves.
• Builds trust quickly and communicates clearly at every level.
• Balances accountability with support, helping people succeed while delivering great results.
• Wants to play an important role in shaping the future of Franco Manca.

Why Franco Manca?

We're proud of where we've come from and excited about where we're going. This is an opportunity to join a business with real history that's investing in its people, its restaurants and its future. You'll work closely with the Operations Director, support some of the most important people in our business and have a genuine impact on the success of our restaurants.

At Franco Manca, everyone is welcome. We're proud to be an equal opportunities employer and believe our differences make us stronger. We welcome applications from people of all backgrounds and recruit based on skills, experience and potential. If you need any adjustments during the application or interview process, just let us know. We'll do everything we can to support you.

Operations Manager - South England

• Up to 60,000 per year
• Annual Bonus Scheme
• Free yummy pizzas and soft drinks on every shift
• Free sourdough bread to cook at home
• 25 days' holiday plus Bank Holidays
• Salary sacrifice pension scheme
• Medicash - Health cash plan including dental, optical, physiotherapy and more
• 24/7 virtual GP access and confidential counselling, plus support with wellbeing, money, legal and personal matters
• Cashback, online discounts and shopping vouchers to help with everyday savings
• Gym and fitness discounts, cinema tickets, family days out and exclusive hospitality perks
• Annual social events, incentives and competitions
• 50% staff discount when dining in any Franco Manca restaurant
• Up to 500 employee referral scheme (T&Cs apply)

Hybrid / Field Based | Full Time

At Franco Manca, great pizza starts with great people. For over 15 years we've been making slow-risen sourdough pizza the way it should be. Simple ingredients. Proper craft. Restaurants that feel part of their neighbourhood. Behind every great restaurant is a great leader. That's where you come in.