Operations Manager - Student Accommodation

JR United Kingdom; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Operations Manager for a new student accommodation. This role involves leading customer service operations, managing a dedicated team, and ensuring a high-quality living experience for students. You will be pivotal in creating a welcoming environment and maintaining compliance with standards. The ideal candidate will have a strong background in hospitality or student accommodation, excellent communication skills, and a proactive approach to service delivery. If you're passionate about enhancing student life and thrive in a dynamic setting, this opportunity is perfect for you.

Qualifications

• Proven experience managing teams in a customer-facing role.
• Strong background in delivering customer service excellence.

Responsibilities

• Leading a front-line customer service team in a student residence.
• Managing hall operations and compliance with health and safety standards.

Skills

Customer Service Excellence

Team Management

Communication Skills

Problem Solving

Knowledge of Higher Education

Tools

Property Management Systems

Microsoft Teams

SharePoint

Zoom

Job description

Social network you want to login/join with:

Operations Manager - Student Accommodation, london

col-narrow-left

Client:

Gray & Associates Recruitment Services

Location:

london, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

col-wide

Job Description:

Operations Manager – Student Accommodation

Are you an experienced operations leader with a passion for delivering excellent service in a vibrant residential community? This is a rare opportunity to play a key role in the launch and day-to-day leadership of a brand-new student residence.

This flagship residence is part of a wider strategy to expand high-quality student housing. As the face of the residence, you’ll lead front-of-house operations, manage a motivated reception team, and work in partnership with an on-site facilities management provider to ensure smooth, high-standard service delivery.

What you’ll be doing:

• Leading and developing a front-line customer service team, ensuring excellence in all aspects of student and guest interaction
• Taking ownership of hall operations, from reception services and record-keeping to compliance with health, safety, and data protection standards
• Building strong working relationships with internal teams and third-party facilities providers
• Managing hall occupancy, assisting with budget control, and contributing to service-level and KPI targets
• Playing an active role in creating a supportive and welcoming student environment, and taking the lead during emergency situations when needed

We’re looking for someone with:

• Proven experience managing teams in a customer-facing role, ideally in hospitality or student accommodation
• Strong background in delivering customer service excellence, with a proactive and student-centered mindset
• Knowledge of the Higher Education sector and understanding of the student accommodation environment
• Experience using Property Management Systems and collaborative tools such as Microsoft Teams, SharePoint, and Zoom
• Ability to work to defined service levels and KPIs, prioritise during peak periods, and maintain detailed records in line with GDPR
• Excellent communication skills, with the ability to handle complaints and liaise with a wide range of stakeholders
• A genuine interest in student welfare and the ability to offer pastoral support and signposting to appropriate services
• A flexible, team-oriented approach and confidence in solving day-to-day challenges and leading in emergency scenarios.

If you're looking for a new challenge in a fast-paced, people-focused role where you can make a tangible difference to the student experience, we’d love to hear from you. Do not delay in sending your CV this role will not be available for very long.