Transport Services Operational Manager

UCLH (University College London Hospitals NHS Foundation Trust); London; On-site; GBP 54,000 - 61,000; Full time

Job summary

Join a dynamic team at a leading NHS trust as a Transport Services Operational Manager. This role involves overseeing patient transport services, leading a dedicated team, and ensuring efficient logistics across multiple sites. You will play a vital role in enhancing patient experience and operational excellence, while contributing to a culture of safety and teamwork. With a commitment to sustainability and top-quality care, this position offers a fulfilling opportunity to impact the lives of patients and their families positively. Be part of an organization recognized for its exceptional staff satisfaction and commitment to diversity.

Benefits

Interest-free season ticket loan

Access to free independent support

Large retail discounts

Cycle to work scheme

On-site accommodation

Creative Comfort arts program

Celebrating Excellence Awards

Qualifications

• Experience in managing performance and resources in transport services.
• Knowledge of NHS system and NEPTS.

Responsibilities

• Lead and manage three teams within Patient Transport Services.
• Ensure compliance with NHSE eligibility criteria and manage budgets.

Skills

Organisational skills

Effective communication

Team leadership

Attention to detail

Time management

Education

Degree level education or equivalent experience

Job description

Current vacancies

Site University College London Hospital Town London Salary £54,320 - £60,981 per annum inclusive of HCAS Salary period Yearly Closing 13/05/2025 23:59

The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.

Job overview

The Transport Services Operational Manager (TSOM) is a dynamic and fulfilling role that operates across all Trust Sites and services within UCLH. As the TSOM you will lead 3 distinct teams, our patient transport service for patients locally and nationally, our Pharmacy and CSSD delivery and distribution service, and our front of house interface between patients/visitors and our Patient Transport and Disabled Parking Services.

Patient Transport is a national service bringing eligible patients to and from their appointments, transfers and discharges home, between sites, to other hospitals or care providers within the UK. The TSOM is responsible for the bookings team and a key point of contact for our third-party provider.

The TSOM will lead on our logistics service which is responsible for ensuring that the products from our pharmacy distribution hub and our CSSD service are being delivered daily to Trust sites thus ensuring patient care is not compromised. In addition, the logistics team delivers/collects medical equipment to patients’ homes nationwide.

The TSOM is also responsible for the front of house interface between our patients and visitors and the Transport and Disabled Parking service. You will lead a team of Patient Transport Liaison Officers that perform this role.

Main duties of the job

The successful applicant will need to be an articulate and effective communicator, managing 3 distinct teams, liaising with clinical, non-clinical teams and internal and external stakeholders.

They must demonstrate a high level of attention to detail and that they can motivate and encourage others to work collaboratively to deliver an excellent and safe patient experience. As TSOM, you will need to have prior experience of leading a team within Patient Transport Services which has enabled you to develop a good understanding of the NHSE eligibility criteria and ensure that the Assessment Team are compliant with this.

The TSOM will be responsible for regularly reviewing performance throughout the day/week/month and work with our contracted providers to mitigate and reduce any potential delays. Ensure that purchases and Invoices are managed in accordance with our Standing Financial Instructions.

Responsible for the logistics fleet in providing an uninterrupted service and contribute to Business Continuity Planning. Review and improve upon internal processes and procedures where appropriate. Ensure that complaints and reported incidents are managed and compliant with the governance framework.

Responsible for the daily management and performance of the service, the successful applicant will be key in supporting staff to meet KPIs and service objectives.

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

National Hospital for Neurology and Neurosurgery

Royal National ENT and Eastman Dental Hospitals

University College Hospital Grafton Way Building

Royal London Hospital for Integrated Medicine

University College Hospital Macmillan Cancer Centre

The Hospital for Tropical Diseases

University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

The Patient Transport Service sits within Clinical Support Services Division which is one of six Divisions in the Medicine Board, which is one of three Boards in the Trust, each headed by a Medical Director. The Medical Director is Dr Charles House.

Our organisation is driven by our strategic objectives and organisational values and we look for people who are strongly aligned with them. This role would suit an individual who has experience at a team lead level within Patient Transport Services and is looking for the next challenge in their career.

When completing your application please ensure you reflect how you meet the essential criteria within the person specification.

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.

UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working .

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person specification

Knowledge and Qualifications

• Educated to degree level or equivalent, or an equivalent level of experience of working at a managerial level within Patient Transport Services
• Good working knowledge of NEPTS, acquired through experience.
• Good understanding of the NHS system

Experience

• Leading on managing performance and resources to meet performance standards.
• Operational management experience in hospital transport services
• Relevant experience in change management
• Experience of leading and managing teams
• Evidence of continued professional development
• Experience of management of budgets

Skills and Abilities

• Organisational skills
• Able to communicate effectively with all disciplines.
• Able to manage time effectively.
• Able to prioritise objectives and workload.
• HGV Licence Holder

Values

• Demonstrate ability to meet Trust Values of safety, kindness, teamwork and improving

Communication

• Excellent written and verbal communication skills.
• Ability to communicate effectively and confidently at internal and external forums.
• To lead on the provision and receive highly-complex, sensitive, and contentious information.
• Able to present to board and senior managers the respective merits of different options, innovation and new market opportunities.

Personal and People Development

• Experience of leading a team of staff
• Ability to recognise stress in self and others.
• Experience of supporting others personal development
• Experience of managing change and complex situations

Responsibilities towards promoting Equality Diversity and Inclusion

• Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties

Ensure the risk of infection to self, colleagues, patients, relatives and visitors is minimised by:

• Being familiar with, and adhering to Trust policies and guidance on infection prevention and control.
• Completing all required training and education (both via e-learning and face to face) on infection prevention and control.
• Including infection prevention and control as an integral part of your continuous personal/professional development and included in your annual appraisal
• Taking personal responsibility so far as is reasonably practicable, in helping ensure that effective prevention and control of health care associated infections is embedded into everyday practice and applied consistently.

Additional Requirements

• Data collection and interpretation as required. Ability to analyse interpret and present complex data/information
• Understanding of the NHS Supply Chain framework and workings
• Ability to manage a delegated budget effectively

At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.

Additionally, UCLH Arts and Heritage’s staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.

Please note that if you are at present in a training position on the 2016 new junior doctor’s contract and are applying for a Trust doctor role your salary will not be pay protected.

You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.

Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

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