Operations Manager - Student Accommodation

Gray & Associates Recruitment Services; Greater London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an Operations Manager for a new student accommodation. This role involves leading a customer service team, ensuring high standards in operations, and managing relationships with facilities providers. The ideal candidate will have a strong background in hospitality, excellent communication skills, and a passion for enhancing the student experience. Join a vibrant community where your contributions will make a significant impact and help shape a welcoming environment for students.

Qualifications

• Experience in managing teams in hospitality or student accommodation.
• Knowledge of Higher Education sector and student accommodation.

Responsibilities

• Lead customer service team ensuring excellence in student interactions.
• Manage hall operations and compliance with health and safety standards.

Skills

Team Management

Customer Service Excellence

Communication Skills

Problem Solving

Education

Degree in Management or related field

Tools

Property Management Systems

Microsoft Teams

SharePoint

Zoom

Job description

Operations Manager - Student Accommodation

Operations Manager - Student Accommodation

Get AI-powered advice on this job and more exclusive features.

Gray & Associates Recruitment Services provided pay range

This range is provided by Gray & Associates Recruitment Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Gray & Associates Recruitment Services

Director @ Gray & Associates | Recruitment Expert

Operations Manager – Student Accommodation

Are you an experienced operations leader with a passion for delivering excellent service in a vibrant residential community? This is a rare opportunity to play a key role in the launch and day-to-day leadership of a brand-new student residence.

This flagship residence is part of a wider strategy to expand high-quality student housing. As the face of the residence, you’ll lead front-of-house operations, manage a motivated reception team, and work in partnership with an on-site facilities management provider to ensure smooth, high-standard service delivery.

What you’ll be doing:

• Leading and developing a front-line customer service team, ensuring excellence in all aspects of student and guest interaction
• Taking ownership of hall operations, from reception services and record-keeping to compliance with health, safety, and data protection standards
• Building strong working relationships with internal teams and third-party facilities providers
• Managing hall occupancy, assisting with budget control, and contributing to service-level and KPI targets
• Playing an active role in creating a supportive and welcoming student environment, and taking the lead during emergency situations when needed

We’re looking for someone with:

• Proven experience managing teams in a customer-facing role, ideally in hospitality or student accommodation
• Strong background in delivering customer service excellence, with a proactive and student-centered mindset
• Knowledge of the Higher Education sector and understanding of the student accommodation environment
• Experience using Property Management Systems and collaborative tools such as Microsoft Teams, SharePoint, and Zoom
• Ability to work to defined service levels and KPIs, prioritise during peak periods, and maintain detailed records in line with GDPR
• Excellent communication skills, with the ability to handle complaints and liaise with a wide range of stakeholders
• A genuine interest in student welfare and the ability to offer pastoral support and signposting to appropriate services
• A flexible, team-oriented approach and confidence in solving day-to-day challenges and leading in emergency scenarios.

If you're looking for a new challenge in a fast-paced, people-focused role where you can make a tangible difference to the student experience, we’d love to hear from you. Do not delay in sending your CV this role will not be available for very long.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Customer Service

• Industries

  Higher Education

Referrals increase your chances of interviewing at Gray & Associates Recruitment Services by 2x

Get notified about new Operations Manager jobs in London Area, United Kingdom.

London, England, United Kingdom 3 months ago

London, England, United Kingdom 1 week ago

Supply Chain & Operations Senior Manager (Planning)

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

Hounslow, England, United Kingdom 1 month ago

Hammersmith, England, United Kingdom 3 weeks ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 weeks ago

Purfleet, England, United Kingdom 4 days ago

Business Operations Manager - Wise Business

London, England, United Kingdom 1 day ago

TikTok Shop - Senior Fulfillment Operations Manager

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

Hounslow, England, United Kingdom 6 days ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 week ago

Manager, Global Response Operations (GRO) Detection

London, England, United Kingdom 2 weeks ago

Maidstone, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

Manager, Airport Services - United Kingdom LHR

London, England, United Kingdom 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.