Residence Operations Manager

ZipRecruiter; London; On-site; GBP 36,000 - 40,000; Full time

Job summary

Join a prestigious London university as a Residence Operations Manager, where you'll lead a dedicated team in providing exceptional service within the higher education sector. This role involves managing reception operations, collaborating with facilities, and ensuring a welcoming environment for students and guests. If you have a passion for customer service and experience in hospitality or accommodation management, this is an exciting opportunity to make a significant impact in a vibrant academic community.

Qualifications

• Proven experience managing a team in a customer-facing environment.
• Experience delivering excellent customer service in the hospitality sector.

Responsibilities

• Oversee daily operations and reception services for student accommodations.
• Collaborate with facilities management to ensure high service standards.

Skills

Team Management

Customer Service

Property Management Systems

Hospitality Experience

Tools

Property Management System

Job description

Job Description

Residence Operations Manager - Higher Education

Location: Central London

Salary: £36-40k per annum

Are you an experienced manager with a background in operations, accommodation, reception, or higher education? An exciting opportunity is available to work for a prestigious London university within their Residence Operations team.

The Role:

As the key front-line officer for the residence, the Operations Manager will be responsible for the day-to-day running of reception services, including line management of staff. The Operations Manager will work within a team and deputise for other Operations Managers when needed.

The operations team includes front-of-house staff in each hall, the Residential Services Office, and the Residences Systems Team.

Key Duties:

1. Ensure a warm and welcoming environment with a focus on excellent customer service.
2. Ensure the property management system accurately reflects dates and charges for guest and student reservations, including amendments during stays.
3. Be the Key User for the hall concerning software systems such as the property management system, parcel management, finance, and estates maintenance systems.
4. Collaborate with the third-party facilities management team to ensure housekeeping, maintenance, and security services meet high standards.
5. Support the Accommodation office to maximize sales, assist with room viewings, and maintain rooms to the correct standard for resale.

Key Skills and Experience:

• Proven experience managing a team in a customer-facing environment.
• Experience delivering excellent customer service in the hospitality sector.
• Knowledge of student accommodation in the Higher Education sector (beneficial).
• Experience using Property Management Systems.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer.