Operations Manager - London

Blueground; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Operations Manager to oversee the operational excellence of its properties in London. This pivotal role involves setting up and maintaining properties to meet brand standards, managing third-party contractors, and continuously improving processes to enhance guest experiences. The ideal candidate will possess strong project management skills, a results-oriented mindset, and the ability to thrive in a fast-paced environment. Join a dynamic team that values creativity and collaboration, offering competitive benefits and opportunities for personal growth.

Benefits

Stock Option Plan

Flexible Paid Time Off

Health Insurance (Medical, Dental, Vision)

Complimentary Accommodation

Enhanced Parental Leave

Dynamic Working Environment

Qualifications

• 4+ years of experience in business operations or services.
• Strong project management and multitasking skills.
• Experience in hospitality or real estate is a plus.

Responsibilities

• Manage operational set-up and maintenance of properties.
• Liaise with contractors and vendors for high client experience.
• Lead and manage a team of Operations Associates.

Skills

Business Operations

Project Management

Communication Skills

Analytical Skills

Multitasking

Problem-Solving

Education

Bachelor's Degree

Tools

Google Suite

MS Office

Inventory Management Systems

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

We are currently looking for an Operations Manager to join our London team. The Operations Manager position is one of the most impactful and essential roles at Blueground. As an Operations Manager, your primary focus will be the implementation, adaptation and continuous improvement of our business systems and processes in your city. You will be responsible for getting our new properties at a ready to move-in stage in a timely fashion, managing and training third-party contractors, 3pl companies and ensuring smooth operation across the team.

What you will focus on:

• Full operational set-up and maintenance coordination of Blueground properties (furnishing, supplies, services, etc) according to brand style and guidelines
• Work with the central design team on the implementation of large design initiatives
• Style and manage the photoshoots of the new apartments to ensure spaces look perfect based on Blueground's photoshoot guidelines
• Drive down operational costs and constantly improve processes, while upholding Blueground's quality standards
• Liaise, manage and negotiate with contractors, vendors and external business partners ensuring that our guests enjoy high standards of client experience
• Manage the city inventory of furniture, consumables, and linens, optimizing safety stocks and reporting furniture malfunctions to the Design and Supply Chain teams
• Partner with cross-functional support teams in improving the efficiency and effectiveness of guest experience services
• Manage timely data collection to update operational metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Manage the team of Operations Associates (who will assist in the set up of the apartments), by leading their onboarding process and providing continuous feedback

Requirements

What we are looking for:

• 4+ years of progressive work experience preferably in the area of business operations or services in a start-up, SME or large corporation
• Bachelor's degree
• Results-oriented go-getter; great at multitasking and managing competing priorities
• Exceptional communication and organizational skills
• Significant project management experience while working under tight deadlines
• Strong analytical and problem-solving skills put to use in a fast pace environment
• Fluent in Google Suite and MS Office; experience with inventory management systems is a plus
• Guest-centric mindset
• Team player and creative thinker
• Experience in hospitality or real estate is considered a plus
• Team management experience, optimally in field operations is considered a plus

Benefits

Your benefits:

• Competitive salary + bonus
• Stock Option Plan
• Flexible Paid Time Off
• Competitive Health insurance (Medical, Dental and Vision), along with complimentary access to OneMedical and Health Advocate
• Enhanced parental leave
• Dynamic working environment with talented people
• Complimentary accommodation in Blueground locations. Think summer in Greece and winter in Dubai!