Events & Groups Operations Manager

ZipRecruiter; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an Events & Groups Operations Manager to lead the planning and execution of high-profile events in a luxury hotel environment. This role requires a proactive individual with proven experience in event management, exceptional leadership skills, and a passion for delivering outstanding service. You will work closely with clients and internal teams to ensure every detail is attended to, creating unforgettable experiences. Join a team that values creativity, professionalism, and a commitment to excellence in hospitality.

Benefits

29 days paid holidays

Complimentary meals on duty

Enhanced pension entitlement

Private medical

Discounted gym membership

Learning & Development programs

Complimentary dry cleaning of uniform

Season ticket loan

Mental health and wellbeing workshops

Corinthia-inspired gifts for special occasions

Qualifications

• Proven experience in event management and operations in luxury hospitality.
• Strong leadership skills and ability to manage teams effectively.
• Experience in coordinating complex events and managing logistics.

Responsibilities

• Oversee planning and execution of events and group bookings.
• Ensure exceptional service and seamless experiences for clients.
• Lead by example and uphold high standards of service excellence.

Skills

Event Management

Leadership

Problem Solving

Communication

Budget Management

Interpersonal Skills

Education

Qualification in Event Management

Qualification in Hospitality

Tools

Event Management Software

Job description

Job Description

Our heart, head, and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.

If you are passionate about delivering exquisite service within a 5-star environment, we would like to hear from you.

About the Role

The Events & Groups Operations Manager is responsible for overseeing the planning, coordination, and execution of all events and group bookings at Corinthia London. This includes managing the operational aspects of events from start to finish, ensuring the delivery of exceptional service, and maintaining a seamless experience for clients and guests.

The Manager will work closely with clients, internal teams, and external vendors to ensure all event requirements are met and that each event exceeds guest expectations. As a key team member, the Events & Groups Operations Manager is expected to lead by example, be proactive in solving problems, and uphold high standards of service excellence. The role embodies the company's core values of heart, head, and hands, including being supportive, connected, refined, caring, genuine, positive, focused, creative, and entrepreneurial.

About You

• Proven experience in event management and operations in a luxury hotel, resort, or hospitality setting (required).
• Strong leadership skills with the ability to manage teams and ensure high levels of performance and guest satisfaction.
• Extensive experience in coordinating complex events, managing logistics, and delivering seamless experiences.
• Strong problem-solving skills, with the ability to manage last-minute changes and unexpected situations effectively.
• Excellent communication and interpersonal skills, with the ability to interact confidently with clients, vendors, and internal teams.
• Proven experience in budget management, cost control, and financial reporting related to events.
• Strong communication and interpersonal skills.
• A desire to learn and develop a career within luxury hospitality.
• Flexibility to work varied hours.
• Takes pride in professional grooming.
• Ability and resilience to work under pressure in a fast-paced environment.
• Pride and attention to detail in your work.
• Confidence and professionalism when interacting with high-profile guests.
• A qualification in Event Management, Hospitality, or a related field (preferred, not required).
• Knowledge of event management software or booking systems.
• Fluent in English; additional languages are a plus.

About Corinthia

Corinthia London combines contemporary flair with traditional grandeur. We consider ourselves London's magical, grand hotel, intelligently designed for modern life. Situated in the heart of London, the hotel features 279 beautiful bedrooms, including 7 penthouses and 55 suites, elegant restaurants, bars, and the largest, most breath-taking multi-award-winning spa in London.

Our Promise to You

We understand what is important to our colleagues, and our benefits offering was tailored with this in mind:

• Highly competitive salary
• 29 days paid holidays per annum (including bank/public holidays)
• Complimentary dry cleaning of uniform
• Complimentary meals on duty
• Extensive recognition programs and length of service awards
• Enhanced pension entitlement
• Season ticket loan

Our focus is supporting your health and wellbeing and giving you more time with your family and friends by offering:

• Enhanced sick pay
• Private medical
• Eye test vouchers
• Access to Employee health and wellbeing programs
• Mental health and wellbeing workshops
• Discounted Salon, Spa, Food and Beverage, and accommodation rates
• Discounted gym membership
• Discounts across our portfolio of international hotels

We will invest in you as you do in us and provide access to:

• Learning & Development programs
• Apprenticeship scheme
• Complimentary English classes
• Corinthia-inspired gifts for special occasions
• Enhanced maternity and paternity pay
• Colleague social events

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK or be able to acquire such eligibility. Documented evidence of eligibility will be required during the recruitment process.