Reception Operations Manager

ZipRecruiter; London; On-site; GBP 36,000 - 40,000; Full time

Job summary

An established industry player in higher education is seeking a Reception Operations Manager to lead their Residence Operations team in Central London. This role is pivotal in ensuring a welcoming environment and delivering exceptional customer service. The ideal candidate will have a strong background in operations management, particularly in hospitality or higher education. You will be responsible for managing front-of-house staff, overseeing reception services, and collaborating with facilities management to maintain high standards. Join a prestigious university and make a significant impact on student accommodation services.

Qualifications

• Proven experience managing a team in a customer-facing environment.
• Experience delivering excellent customer service in the hospitality sector.

Responsibilities

• Oversee daily operations of reception services and manage staff.
• Ensure accurate property management system reflects reservations.

Skills

Team Management

Customer Service

Hospitality Experience

Knowledge of Higher Education

Property Management Systems

Tools

Property Management Software

Job description

Job Description

Reception Operations Manager Higher Education campus Central London £36-40k per annum

Are you an experienced manager with a background in operations, accommodation, hospitality, or higher education? An exciting opportunity is available to work for a prestigious London university within their Residence Operations team.

The Role:

As the key front-line officer for the residence, the Operations Manager will be responsible for the day-to-day running of reception services, including line management of staff. The Operations Manager will work within a team and deputise for other Operations Managers when needed.

The Operations team includes front-of-house staff in each hall, the Residential Services Office, and the Residences Systems Team.

Key Duties:

• Create a warm and welcoming environment with an emphasis on excellent customer service.
• Ensure the property management system accurately reflects reservation dates and charges, including any amendments during the stay.
• Act as the Key User for the hall concerning software systems such as property management, parcel management, finance, and estates maintenance systems.
• Collaborate with the third-party facilities management team to ensure housekeeping, maintenance, and security services are delivered to a high standard.
• Support the Accommodation Office to maximize sales, assist with room viewings, and maintain rooms to the required standard for prompt resale.

Key Skills and Experience:

• Proven experience managing a team in a customer-facing environment.
• Experience delivering excellent customer service in the hospitality sector.
• Knowledge of student accommodation in the Higher Education sector (beneficial).
• Experience using Property Management Systems.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer.