Operations Manager - Hybrid Role with Growth & Travel

NHS Jobs; Sheffield; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Generous annual leave

Birthday leave

Employee Assistance Programme

Mauve Academy training

Annual training allowance

Hybrid working environment

Eye care benefits

Job summary

Mauve Group is seeking a proactive operations professional to support service delivery and regulatory compliance within the city-wide urgent care network in Sheffield. You will collaborate with service teams, monitor KPIs, contribute to tender responses, and implement business continuity measures while ensuring regulatory standards are met.

The role offers hybrid working, generous annual leave, development opportunities via Mauve Academy, and access to an Employee Assistance Programme.

Responsibilities

• Work collaboratively with service teams to ensure service operations run effectively and efficiently and in accordance with defined standards and frameworks.
• Resolve issues quickly and minimise impact on services.
• Be accountable for achieving contractual KPIs, quality compliance and financial performance.
• Research, analyse and interpret the PCS operating environment and identify growth opportunities for PCS through recommendations for delivering services within and outside of Sheffield.
• Maintain robust operational and information systems that support service delivery.
• Maintain compliance with Care Quality Commission regulations where relevant.
• Contribute to tender responses, proposals, reports, and presentations to support business growth and service reporting.
• Turn a successful bid into an effective service by supporting the operations and compliance leads in mobilisation.
• Work closely with the Clinical lead to ensure our services are clinically effective and safe.
• Ensure compliments, comments, concerns and complaints are logged and managed; investigate complaints as directed by the clinical quality manager.
• Implement business continuity arrangements to ensure PCS responds to city-wide urgent care demands.
• Draft and manage processes and procedures within the directorate; undertake other duties as directed by the line manager.

Job description

Mauve Group is seeking a proactive operations professional to support service delivery and regulatory compliance within the city-wide urgent care network in Sheffield. You will collaborate with service teams, monitor KPIs, contribute to tender responses, and implement business continuity measures while ensuring regulatory standards are met.

The role offers hybrid working, generous annual leave, development opportunities via Mauve Academy, and access to an Employee Assistance Programme.