Operations Manager in Manchester

Energy Jobline ZR; Manchester; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Greys Specialist Recruitment is recruiting an experienced Operations Manager to oversee the delivery of a portfolio of client contracts across the UK and Europe within an Occupational Health context. You will lead service delivery, contract management, people management and client relationships, ensuring high-quality performance against agreed standards and prompt resolution of operational issues.

You will manage and develop operational and clinical teams, plan staffing across portfolios,

Qualifications

• Experience managing people and overseeing service delivery in a regulated environment.
• Background in Occupational Health, healthcare, medical services or a similarly regulated sector is preferred.
• Ability to monitor performance, manage multiple contracts and drive improvements across geographically dispersed teams.

Responsibilities

• Oversee day-to-day delivery of multiple client contracts.
• Manage key client relationships and act as a senior operational contact.
• Monitor service performance, KPIs and SLAs; identify and resolve issues.
• Plan staffing and resources across the contract portfolio; manage attendance and regulatory requirements.
• Support contract mobilisation and implementation; produce management information and reports.
• Develop operational and clinical teams; ensure staffing and resource planning are in place.

Skills

People management

Contract management

Service delivery

Operational leadership

Stakeholder management

Problem solving

Commercial awareness

Quality and compliance

Remote/field coordination

Job description

Job Description

Greys Specialist Recruitment are recruiting for an established Occupational Health provider looking to appoint an experienced Operations Manager to oversee the delivery of a portfolio of client contracts across the UK and Europe.

This is a broad operational role covering service delivery, contract management, people management and client relationships. You will be responsible for ensuring services are delivered effectively, maintaining performance against agreed standards and taking ownership of any operational issues that arise.

You will work closely with clients and internal teams to ensure contracts run smoothly, resources are managed effectively and any issues are dealt with quickly and professionally. The role will also involve monitoring performance, identifying areas for improvement and supporting the successful implementation of new contracts.

A key part of the position will be managing and developing the people responsible for delivering the services. You will provide operational leadership across the teams supporting your contracts, ensuring appropriate staffing, performance management and resource planning are in place.

The role will include:

• Overseeing the day-to-day delivery of multiple client contracts
• Managing key client relationships and acting as a senior operational contact
• Monitoring service performance, KPIs and SLAs
• Identifying and resolving operational issues
• Managing and developing operational and clinical teams
• Planning staffing and resources across the contract portfolio
• Managing performance, attendance and operational requirements
• Supporting contract mobilisation and implementation
• Producing operational reports and management information
• Supporting quality, compliance and audit requirements
• Identifying opportunities to improve service delivery and efficiency
• Working closely with senior management and wider internal teams

We're looking for an experienced Operations, Contract or Service Manager with a background in Occupational Health, healthcare, medical services or another regulated environment.

You’ll need experience of managing people and overseeing service delivery, ideally within a business where quality, compliance and client requirements are important. Experience managing multiple contracts or client relationships will be highly relevant, as will the ability to monitor performance and take ownership when things aren't going to plan.

You’ll be a confident people manager and communicator, comfortable working with clients, senior stakeholders and operational teams. Strong organisation, problem-solving and commercial awareness will be important, alongside the ability to manage competing priorities across a geographically diverse portfolio.

Experience working with remote teams, contract mobilisation or quality management systems would be advantageous.

A clinical qualification is not required. What is important is an understanding of operational management within a clinical or regulated service environment and the ability to work effectively alongside clinical leadership.

Location: Remote/Hybrid, with travel across the UK and Europe as required

Employment Type: Permanent

Geographical Responsibility: UK & Europe

This is a confidential appointment. Further details can be discussed with shortlisted candidates.