Operations Manager

Kathryn Rose Consultancy Serviced Limited; City Of London; Híbrido; GBP 55.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus scheme

Car allowance

Hybrid working

Healthcare package

Career progression

Descripción de la vacante

Kathryn Rose Consultancy Serviced Limited is seeking an experienced Operations Manager to lead complex domiciliary care operations in London. The role demands strategic oversight of care delivery, governance, and service expansion while ensuring top-tier patient outcomes.

You will collaborate with Registered Managers, clinical leads and local authorities to sustain Good/Outstanding CQC ratings, develop teams, and optimize budgets and KPIs. Hybrid working and a competitive package are offered.

Formación

• Proven experience as an Operations Manager or senior Registered Manager within complex domiciliary care or high-acuity healthcare services.
• In-depth knowledge of CQC regulations, Fundamental Standards, and safeguarding protocols.
• Strong people leadership with a track record of reducing staff turnover.
• Confident managing budgets, margins, and expansion of service coverage.
• Based in or around London with ability to visit sites across the region.

Responsabilidades

• Oversee day-to-day operations across London, ensuring complex care packages are delivered safely and to high standards.
• Partner with Registered Managers and clinical leads to maintain Good/Outstanding CQC ratings and drive quality improvement.
• Lead, mentor, and empower field care supervisors and care coordinators to build a high-performing culture.
• Manage operational budgets, optimise rota management, monitor KPIs, and support business development in the region.
• Build and maintain relationships with local authorities, ICBs, hospital discharge teams, clients and families.

Conocimientos

Leadership

Regulatory expertise

Commercial & KPI focus

Complex domiciliary care

Stakeholder management

Descripción del empleo

Job Title

Operations Manager - Complex Care

Location

London (Hybrid)

Salary

£55,000 - £65,000 + bonus + car

Sector

Healthcare / Complex Domiciliary & Community Care

About the Role

Are you an experienced, commercially minded, and CQC-savvy operational leader looking to make a meaningful impact in complex care?

Key Responsibilities

• Operational Leadership: Oversee day-to-day operations across London, ensuring all complex care packages are delivered safely, efficiently, and to exceptional standards.
• CQC Compliance & Quality Assurance: Partner with Registered Managers and clinical leads to maintain "Good" and "Outstanding" CQC ratings, driving continuous quality improvement.
• Team Development & Care Delivery: Lead, mentor, and empower field care supervisors, care coordinators, and support staff to build a high-performing culture.
• Financial & Commercial Oversight: Manage operational budgets, optimise rota management, monitor KPIs, and contribute to business development across the region.
• Stakeholder Management: Build and maintain strong relationships with local authorities, ICBs, hospital discharge teams, clients, and families.

What We Are Looking For

• Proven Experience: Demonstrable track record as an Operations Manager, Area Manager, or senior Registered Manager within complex domiciliary care or high-acuity healthcare services.
• Regulatory Expertise: In-depth knowledge of CQC regulations, Fundamental Standards, and adult safeguarding protocols.
• Leadership Skills: Strong people management capabilities with a proven track record of inspiring teams and reducing staff turnover.
• Commercial & KPI Focus: Confident managing budgets, optimising package margins, and expanding service coverage.
• Location: Based in or around London with the flexibility to visit client sites and offices across the region.

What's on offer?

• Competitive base salary (£55,000 - £65,000 dependent on experience)
• Performance-related bonus scheme
• Car allowance
• Hybrid working flexibility
• Healthcare and wellbeing package
• Clear pathways for career progression into senior executive leadership