Hybrid Operations Support Specialist

Health and Care Management Ltd; Tewkesbury; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Medicash Health Cash Plan

Pension Scheme

Death in Service

Annual Leave: 25 days + BH

Flexible holiday buy/sell

Volunteering/Community days

Maternity/Paternity policies

Professional development

Job summary

Health and Care Management Ltd is seeking an Operational Support Administrator in a hybrid role covering Tewkesbury and Worcester. The role supports business functions, manages client reimbursements, coordinates appointments, and helps with system testing and process improvements.

You will be the first line for customer queries, maintain data accuracy, and work closely with multiple teams to ensure efficient service delivery. 5 GCSEs required and a proactive, precise communicator is ideal.

Qualifications

• Proficient in MS Office including Excel, Word, Outlook, PowerPoint.
• Familiar with Data Protection Act requirements.
• Excellent telephone manner and interpersonal skills.
• Ability to follow procedures and apply policies to work scope.
• High accuracy and attention to detail; able to meet tight deadlines.

Responsibilities

• Manage client reimbursements in line with scheme rules.
• Screen onboarding questionnaires according to guidelines.
• Support rollout of new procedures and system testing.
• Arrange client appointment bookings and handle communications.
• Provide frontline customer support for portal issues and queries.
• Chase clinical information promptly and professionally.
• Process Data Subject Access Requests and escalations per ICO guidelines.
• Collate and present customer feedback and Net Promoter scores.

Skills

Microsoft Office

Data Protection Act

Telephone manners

Interpersonal communication

Procedures & policies

Accuracy & detail

Deadline driven

Education

GCSEs A*-C

Tools

SharePoint

Outlook

Teams

Microsoft 365

Job description

Health and Care Management Ltd is seeking an Operational Support Administrator in a hybrid role covering Tewkesbury and Worcester. The role supports business functions, manages client reimbursements, coordinates appointments, and helps with system testing and process improvements.

You will be the first line for customer queries, maintain data accuracy, and work closely with multiple teams to ensure efficient service delivery. 5 GCSEs required and a proactive, precise communicator is ideal.