Operations Supervisor

Practice Plus Group; Colchester; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Physical and mental health support

Refer a friend scheme

Blue Light Card, Boundless card andCos

Membership eligibility

Job summary

Practice Plus Group is seeking an experienced Operations Supervisor to lead the day-to-day management of Integrated Urgent Care (IUC) services across Suffolk and North East Essex, including Out of Hours and CAS. You will oversee multi-disciplinary teams and ensure safe, patient-centred care.

This permanent role offers flexible full-time or part-time arrangements, with opportunities to drive service improvements, workforce planning and performance monitoring in a fast-paced healthcare environment.

Job description

Practice Plus Group is seeking an experienced Operations Supervisor to support our Integrated Urgent Care (IUC) services across Suffolk and North East Essex, including our Out of Hours (OOH) and Clinical Assessment Service (CAS). This is a pivotal leadership role responsible for the day-to-day operational management of services, ensuring safe, effective and patient-centred care is delivered at all times.

You will lead, support and develop operational teams, including remote colleagues, overseeing recruitment, onboarding, performance management, training and continuous professional development. Working closely with clinical and operational leaders, you will monitor service delivery, rota performance and workforce planning to ensure business needs, service demand and National Quality Requirements (NQRs) are consistently met.

The role is focused on driving operational excellence through quality assurance, audits, service improvement initiatives and effective resource management. You will take ownership of performance metrics, support business continuity planning, manage operational risks and help shape the ongoing development of our urgent care services. This is an exciting opportunity to make a meaningful impact on patient outcomes while leading high-performing teams in a fast-paced healthcare environment.

This permanent role could be full time for one individual or part time for multiple.

Benefits

• Physical and mental health support
• Refer a friend scheme
• Blue Light Card, Boundless card and Costco membership eligibility
• Award winning ED&I programme

Training & Development

Tailored CPD training delivered via our bespoke Learning Management System.

Great development and career progression opportunities.

At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated ‘outstanding’ by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK’s leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.