Operations Manager - PCAS

The Methodist Church in Britain; Sheffield; Remote; GBP 36,000 - 60,000; Part time

Benefits offered by this job

Home or remote working

Flexible working

Job summary

Primary Care Sheffield is seeking a part-time operations leader to oversee the day-to-day running of the operations team responsible for NHS services across the city. The role requires senior healthcare operational leadership and end-to-end project management experience.

You will hold service providers to contract KPIs, ensure quality and safety, drive continuous improvement, and work flexibly from home or remotely while coordinating with clinical leads and partners.

Qualifications

• End-to-end project management experience.
• Senior operational leadership experience in healthcare.
• Knowledge or experience of Primary Care Sheffield or operators of similar services.

Responsibilities

• Provide operational oversight and lead the operations team to perform at its best.
• Hold service providers and sub-contractors to agreed standards, objectives and contract requirements.
• Drive continuous improvement and develop high-performing teams, keeping delivery focused on quality, safety and patient experience.
• Work with service teams so operations run effectively within defined standards and frameworks.
• Resolve service issues quickly to minimise impact.
• Be accountable for contractual KPIs, quality compliance and financial performance.
• Research the operating environment to identify growth opportunities and recommend services within and outside Sheffield.
• Develop and maintain operational and information systems, processes and procedures across the directorate.
• Maintain CQC compliance where relevant.
• Contribute to tender responses, proposals and reports, and support mobilisation of successful bids.
• Work with the clinical lead to keep services clinically effective and safe.
• Log and manage complaints and feedback for the directorate, and implement business continuity arrangements for major incidents.

Skills

Leadership

Adaptability

Problem solving

Project management

Education

Management qualification (level 5+)

Programme/project management qualification

Job description

This is a leadership post running day-to-day operations at Primary Care Sheffield, a not-for-profit provider of NHS services across the city. The role oversees the operations team and holds service providers and sub-contractors to agreed standards and contract KPIs, covering quality, safety and financial performance. It is part-time at 30 hours a week, with flexible and home or remote working, and needs influence over partners who do not report into the post. Senior healthcare operational leadership and end-to-end project management experience are essential.

What the job involves

• Provide operational oversight and lead the operations team to perform at its best
• Hold service providers and sub-contractors to agreed standards, objectives and contract requirements
• Drive continuous improvement and develop high-performing teams, keeping delivery focused on quality, safety and patient experience
• Work with service teams so operations run effectively within defined standards and frameworks
• Resolve service issues quickly to minimise impact
• Be accountable for contractual KPIs, quality compliance and financial performance
• Research the operating environment to identify growth opportunities and recommend services within and outside Sheffield
• Develop and maintain operational and information systems, processes and procedures across the directorate
• Maintain CQC compliance where relevant
• Contribute to tender responses, proposals and reports, and support mobilisation of successful bids
• Work with the clinical lead to keep services clinically effective and safe
• Log and manage complaints and feedback for the directorate, and implement business continuity arrangements for major incidents

What’s required

Experience

• End-to-end project management experience
• Senior operational leadership experience in healthcare
• Knowledge or experience of PCS or operators of similar services

Skills & knowledge

• Strong people management and leadership skills
• Calmness, flexibility and adaptability
• Systematic, methodical and sensitive approach to problem solving

Other

• Travel within and around Sheffield and South Yorkshire

Nice to have

• Management qualification at level 5 or above
• Programme or project management qualification

What’s offered

• Home or remote working
• Flexible working