Operations Manager - Fully Remote

Sowelo Consulting; London; Remote; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking an experienced Operations Manager to lead diverse teams and optimize daily operations across Global Business Services. This dynamic role involves driving operational success, implementing process improvements, and collaborating with senior management to align activities with strategic objectives. You will have the opportunity to work in a flexible, collaborative environment that values professional development and career progression. If you are a solution-driven leader passionate about enhancing team performance and operational excellence, this is the perfect opportunity for you.

Benefits

Flexible work environment

Professional development opportunities

Collaborative team culture

Qualifications

• 5+ years of experience in operations management or a similar leadership role.
• Strong analytical and problem-solving skills with a proven ability to implement process improvements.

Responsibilities

• Coordinate monthly meetings to engage and motivate team members.
• Implement strategies to boost productivity and achieve results.
• Monitor workload and track project timelines to maintain seamless workflows.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Interpersonal Skills

Leadership

Education

Bachelor's degree in Business Administration

Bachelor's degree in Operations Management

Tools

Project Management Tools

Data Analysis Software

Job description

Are you ready to lead diverse, remote teams while driving operational success in a dynamic environment?

Do you have a proven track record of improving processes and achieving excellence?

If so, we have a remarkable opportunity for you!

We are seeking an experienced and dynamic Operations Manager to lead and optimize the daily operations of our client's Global Business Services (GBS), Business Process Outsourcing (BPO), and Project Management Office (PMO) teams. If you’re a solution-driven leader with a passion for managing high-performing teams and optimizing processes this is the role for you!

Responsibilities:

• Coordinate monthly meetings to engage and motivate team members.
• Analyze individual and team performance metrics to identify areas for improvement.
• Implement strategies to boost productivity, promote best practices, and achieve results.
• Collaborate with senior management to align operational activities with overall strategic objectives.
• Provide regular updates on team performance and project progress, including solutions for operational challenges.
• Identify, propose, and execute process improvements to enhance operational efficiency and service delivery.
• Monitor workload, track project timelines, and address obstacles to maintain seamless workflows.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 5+ years of experience in operations management or a similar leadership role.
• Strong analytical and problem-solving skills with a proven ability to identify and implement process improvements.
• Excellent communication and interpersonal skills to effectively collaborate across various teams and organizational levels.
• Proficiency in project management tools and methodologies.
• Familiarity with data analysis software and operational metrics reporting.

Preferred Qualifications:

• Proven experience in operations management, particularly in GBS, BPO, or Shared Services environments.
• Strong familiarity with project management principles and BPO processes.
• Consultancy experience in operations, business transformation, or process improvement is highly preferred.
• Excellent interpersonal and communication skills to engage effectively with teams and stakeholders.
• Proficiency in technology and project management tools, with a strong analytical mindset.

Keys to Success:

• Demonstrating proactive leadership and inspiring team members to achieve their full potential.
• Maintaining a results-driven mindset while staying adaptable to changing priorities and challenges.
• Fostering a culture of collaboration, transparency, and continuous improvement.
• Balancing big-picture strategic alignment with meticulous attention to operational details.
• Building and maintaining strong relationships with stakeholders to ensure alignment and mutual success.

What We Offer:

• A flexible, collaborative, and inclusive work environment.
• Exciting opportunities for professional development and career progression.
• A chance to work with a forward-thinking, dynamic team committed to operational excellence.

Sounds interesting? Send us your CV by applying to this page!