Research Operations Lead

Booksy Inc.; London; Remote; GBP 40,000 - 80,000; Full time

Job summary

Join an innovative team dedicated to empowering entrepreneurs and enhancing customer experiences. This fully remote position offers the chance to lead customer research operations, ensuring effective management and compliance. You'll thrive in a dynamic environment, bringing order to chaos while supporting a diverse team. With a focus on wellbeing and inclusivity, this role promises a fulfilling career where your contributions make a real impact. Embrace the opportunity to shape the future of customer engagement in a creative and supportive atmosphere.

Benefits

Private Medical Care

Access to Wellbeing Tools

Flexible Work Environment

Qualifications

• Experience in managing customer research operations effectively.
• Strong understanding of legal compliance and ethics in research.

Responsibilities

• Accountable for the smooth operation of customer research.
• Manage research infrastructure and support participant recruitment.

Skills

Customer Research Management

Legal Compliance

Knowledge Management

Participant Recruitment

Tools

Worksmile

Officevibe

Job description

A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers arrange 'me time' moments, we’re in the business of helping people thrive and feel fantastic.

Working in an ever-changing, scale-up where things are messy, and resources are limited isn't for everyone. If you thrive in a stable environment with big budgets, clear processes and structures then, if being honest, we’re probably not for you. However, if you love bringing order to chaos, inventively solving problems, and prioritizing your own path within ambiguity, then you're likely to love it here.

• You will be accountable for the smooth and effective operation of all customer research at Booksy.
• You will manage our research infrastructure, ensuring we have the best tools and services in place, and enabling access, training and guardrails for their use.
• You will directly support non-researchers with appropriate guidelines and protocols.
• You will support participant recruitment and incentives, and ensure that we give our research participants a best-in-class experience.
• You will work with our legal team to ensure the highest standards of legal compliance, privacy, and ethics in research.
• You will lead our knowledge management effort, to ensure that research and insights are consistently accessible, useful and well-organised.

• This is a fully remote position, we take pride in being a globally distributed team.
• Private medical care - terms depends on location.
• Access to wellbeing tools (Worksmile and Officevibe).
• Our other benefits will vary due to your location, please ask your talent partner for more detail.

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at [e-mail], so we can best support you .

Kindly submit your application and CV in English to ensure it is successfully reviewed.