Research Operations Lead

TN United Kingdom; London; Remote; GBP 35,000 - 65,000; Full time

Job summary

Join an innovative company dedicated to empowering entrepreneurs and enhancing customer experiences. This fully remote role offers the chance to manage customer research operations, ensuring effective tools and services are in place. You will thrive in a dynamic environment, leading efforts in participant recruitment and knowledge management while collaborating closely with legal teams to maintain compliance. With a focus on diversity and inclusion, this role is perfect for those who excel in ambiguity and enjoy creating order from chaos. Embrace the opportunity to make a significant impact in a globally distributed team.

Benefits

Private Medical Care

Access to Wellbeing Tools

Location-Dependent Benefits

Qualifications

• Accountable for the smooth operation of customer research.
• Manage research infrastructure and support non-researchers.

Responsibilities

• Lead participant recruitment and ensure a best-in-class experience.
• Collaborate with legal to uphold standards of compliance.

Skills

Customer Research Management

Legal Compliance in Research

Knowledge Management

Participant Recruitment

Problem-Solving

Tools

Worksmile

Officevibe

Job description

Social Network Login/Join

Join Booksy and be part of a global team dedicated to helping people feel great about themselves every day. Our mission is to empower entrepreneurs to build successful businesses and support their customers in creating 'me time' moments. We are committed to helping people thrive and feel fantastic.

Working Environment

Our scale-up environment is dynamic and fast-paced, where resources may be limited and things can be messy. If you thrive in a stable environment with big budgets and clear processes, this might not be the right fit. However, if you enjoy bringing order to chaos, solving problems inventively, and navigating ambiguity, you'll likely love working here.

Requirements

• Accountable for the smooth and effective operation of all customer research at Booksy.
• Manage research infrastructure, ensuring access to the best tools and services, and providing training and guardrails for their use.
• Support non-researchers with guidelines and protocols.
• Assist with participant recruitment and incentives, ensuring a top-tier experience for research participants.
• Collaborate with the legal team to uphold standards of legal compliance, privacy, and ethics in research.
• Lead knowledge management efforts to keep research insights accessible, useful, and well-organized.
• This position is fully remote, supporting our globally distributed team.

Benefits

• Private medical care (terms vary by location).
• Access to wellbeing tools such as Worksmile and Officevibe.
• Additional benefits will depend on your location; please consult your talent partner for more details.

Diversity and Inclusion

We are committed to creating an inclusive environment and welcome applicants from all backgrounds. We ensure fair consideration during the hiring process. If you need accessibility accommodations or reasonable adjustments during interviews, please contact us at [emailprotected].

Please submit your application and CV in English for a successful review.