Research Operations Lead

Booksy; London; Remote; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Research Manager, where your skills will help shape the future of customer experience. In this fully remote role, you'll thrive in a dynamic environment, bringing order to chaos and fostering a culture of creativity and inclusion. You'll manage research activities, ensuring high standards of legal compliance while supporting a diverse team. If you're passionate about empowering people and making a difference, this is the opportunity for you!

Benefits

Private Medical Care

Access to Wellbeing Tools

Flexible Work Environment

Qualifications

• Experience in managing customer research activities.
• Strong understanding of legal compliance and ethical standards.

Responsibilities

• Ensure smooth operation of customer research activities.
• Manage research infrastructure and participant recruitment.

Skills

Customer Research Management

Project Coordination

Legal Compliance

Knowledge Management

Tools

Worksmile

Officevibe

Job description

A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers in arranging 'me time' moments, we’re in the business of helping people thrive and feel fantastic.

About the Role

Working in an ever-changing, scale-up environment where things are messy and resources are limited isn't for everyone. If you thrive in a stable environment with big budgets, clear processes, and structures, then we may not be the best fit. However, if you love bringing order to chaos, inventively solving problems, and carving your own path within ambiguity, you’ll likely enjoy working with us.

Responsibilities

1. Ensure the smooth and effective operation of all customer research activities at Booksy.
2. Manage our research infrastructure, ensuring optimal tools and services, and facilitate access, training, and guardrails for their use.
3. Support non-researchers with guidelines and protocols.
4. Coordinate participant recruitment and incentives, ensuring a top-tier experience for research participants.
5. Collaborate with our legal team to uphold high standards of legal compliance, privacy, and ethics in research.
6. Lead our knowledge management initiatives to keep research and insights accessible, useful, and well-organized.

Additional Information

• This is a fully remote position; we are a globally distributed team.
• Private medical care—terms depend on location.
• Access to wellbeing tools (Worksmile and Officevibe).
• Other benefits may vary based on your location; please ask your talent partner for details.

Our Diversity and Inclusion Commitment

We operate in a highly creative and diverse industry. We strive to create an inclusive environment for all and welcome applicants from all backgrounds. We are committed to fair hiring practices. If you need accessibility adjustments during the interview process, please contact us at [e-mail] so we can support you.

Please submit your application and CV in English to ensure proper review.