Data Operations Manager

Smart Communications.; Greater London; Remote; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is on the lookout for a Data Operations Manager to lead their data strategy and governance initiatives. This pivotal role involves collaborating with diverse teams to enhance data management practices and ensure data integrity across the organization. The successful candidate will have the chance to shape the future of data operations, aligning them with long-term business goals. This innovative firm offers a fully remote working environment, competitive salary, and a range of perks designed to support employee well-being and success. If you're passionate about data and looking to make a significant impact, this opportunity is for you.

Benefits

Extensive Health Insurance

Income Protection

Life Assurance

Subsidised Gym Membership

Leisure Travel Insurance

Pension Contribution

25 Days Holiday Allowance

Additional Day Off for Birthday

Free Beverages

Fresh Fruit

Qualifications

• 5+ years of experience in data operations and management.
• Proven track record in data quality and governance leadership.

Responsibilities

• Develop and implement a comprehensive data strategy across departments.
• Oversee data governance and ensure compliance with standards.

Skills

Data Governance

Data Analysis

Salesforce

Data Quality

ETL Processes

Data Visualization

Team Leadership

Education

Bachelor's in Computer Science

Master's in Data Management

Tools

AWS QuickSight

Power BI

Tableau

Job description

We are seeking a highly skilled and experienced Data Operations Manager to join our dynamic and growing team.

The successful candidate will play a pivotal role in developing and managing a company-wide approach to data analysis, governance, and strategy. This new role offers an exciting opportunity to define and implement a future state vision for data that spans multiple departments and functional areas, helping to align data operations with long-term business goals. The Data Operations Manager will oversee the collection, analysis, accuracy, and interpretation of data to support decision-making, while ensuring data resources across the business are integrated and optimized.

About Smart Communications

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently.

Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMM TM, forms transformation capabilities made possible by SmartIQ TM and the trade documentation expertise of SmartDX TM. In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. To learn more, visit smartcommunications.com.

Responsibilities

• Develop and implement a comprehensive data strategy that supports future business requirements and ensures data consistency, integration, and alignment across various functional areas, including SaaS Operations, Corporate IT, Customer Success, Sales & Commercial Operations, Marketing Operations, Finance, Professional Services, and more.
• Provide strategic guidance and support to various teams and stakeholders, helping them enhance their data management practices, from framework development to operationalization.
• Define and shape the data governance framework that supports both short-term operations and the strategic vision for data utilization across the company.
• Oversee and enhance data platforms to ensure they meet evolving business needs and contribute to operational success.
• Lead the development of a platform strategy, including managing upgrades, migrations, and new implementations, while ensuring the data infrastructure supports both current needs and future scalability.
• Ensure all data and related tooling comply with data integrity and compliance standards, maintaining accuracy and reliability across all datasets.
• Collaborate with multi-disciplinary teams (Salesforce Administration, Database Administration (DBA), Enterprise Architecture, Commercial, Corporate IT, Finance, Sales Ops etc.) to ensure alignment and successful completion of data-related projects.
• Manage and maintain effective ETL processes to ensure seamless data flow and transformation across the business.

What we’re looking for:

Must have skills/experience:

• A minimum of 5+ years hands-on, proven industry experience in a similar role.
• Bachelor’s or master’s degree in computer science, data management, or a related field.
• A proven track record of leading and managing teams responsible for data quality, governance, and controls, especially within an agile environment.
• Expertise in scaling data operations to support business growth, both operationally and strategically.
• Experience with a major CRM technology solution, Salesforce.
• Strong expertise in data quality and controls, including the ability to design data structures, implement effective controls, develop quality metrics, and apply statistics and data visualization techniques.
• A combination of operational experience, with a focus on operational risk and exposure to data governance.
• Experience shaping and executing data strategy that aligns with multiple business areas such as Sales, Marketing, Finance, IT, and Customer Success.

Advantageous skills/experience:

• Experience with data warehouses and data lakes in large scale environments.
• Experience in data visualisation systems like AWS QuickSight, Power BI, Tableau.
• Experience working in regulated industries such as Financial Services, Insurance and Healthcare.

Our Values

We look for the following SMART values in everyone we hire at Smart Communications:

• Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be.
• Make a Difference - We focus on the things that matter and prioritize the things that have the greatest impact.
• Agile & Flexible - We are focused on evolving, improving and growing.
• Results-Focused - We get stuff done by being efficient, working at pace and paying attention to detail.
• Teamwork - We are stronger and better together.

What’s the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive.

In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days’ holiday allowance plus an additional day off for your birthday!

Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit.

This role is fully remote.

So, if we interest you, please let us know by applying for this position and tell us all about yourself.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

To learn more about Smart Communications visit:

https://www.smartcommunications.com/