Operations Manager - Facilities & Security

Talent Finder; St Helens; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A facilities management company is seeking an experienced Operations Manager to oversee security and cleaning services across the North West, North East, and Scotland. The ideal candidate will have a valid SIA Licence and strong operational background. You will lead teams, manage site standards, and ensure client satisfaction, while being supported by a collaborative environment. A competitive salary starting at £35,000, company car options, and professional development opportunities are included.

Benefits

Company car and fuel card or car allowance

Company laptop and mobile phone

20 days holiday + Bank Holidays

Qualifications

• Proven experience in an operations management role within a relevant industry.
• Valid frontline SIA Licence required.
• Experience in the cleaning industry preferred.

Responsibilities

• Oversee operational standards across multiple sites.
• Manage Security Officers and Cleaning Operatives.
• Conduct client SLA meetings and audits.

Skills

Leadership skills

Operational experience

Communication skills

Analytical skills

Attention to detail

Job description

Operations Manager - Facilities & Security | St Helens (covering North West, North East & Scotland) | Working hours: Full time, 40 hours per week, dependent on operational requirements (TOIL provided where applicable) | From £35,000 per year (salary reviewed based on experience)

Are you an experienced Operations Manager with a background in security and/or cleaning services, looking to step into a role where you can lead teams, support multiple sites, and play a key part in a growing organisation?

Our client, a rapidly expanding provider of cleaning, security and support services, delivering high-quality solutions to high-profile, market-leading customers. With significant investment in people and technology, they offer a fast-paced, collaborative and customer-focused environment where excellence is the standard.

What will your role look like?

You will oversee a portfolio of sites across the North West, North East and Scotland, ensuring high operational standards, strong client relationships, and the consistent delivery of both security and cleaning services. This is a fast-paced role, ideal for someone who thrives under pressure and enjoys driving performance.

Your responsibilities will include:

• Managing Security Officers and Cleaning Operatives across multiple sites
• Conducting client SLA meetings and monthly reviews
• Completing site visits, audits, inspections and welfare checks
• Using Timegate for staff rostering and the Coordinate system for reports and staff reviews
• Travelling regularly to sites while working from home for administrative tasks
• Preparing and issuing Assignment Instructions and ensuring H&S compliance
• Delivering on-site training, coaching and performance assessments
• Recruiting staff in line with company policy
• Handling misconduct, investigations and disciplinary procedures
• Supporting incident investigations and completing reportsEnsuring quality assurance standards are met and exceeded
• Promoting the brand and supporting business growth initiatives
• Keeping up to date with industry legislation and completing regular training

Are you the right person for the job?

You’ll be a confident, organised and people-focused manager with strong operational experience and the ability to lead diverse teams effectively. You should have:

• Proven experience in an operations management role within a relevant industry
• A valid frontline SIA Licence
• CCTV licence is a bonus
• Full UK Driving Licence
• Must be able to attend St Helens once a week
• Experience within the cleaning industry, with knowledge of cleaning products and machinery
• Ideally, BICS training (preferred but not essential)
• Flexibility to work across multiple locations and varying schedules
• Strong leadership and communication skills
• Ability to analyse performance and manage KPIs
• Excellent organisation and attention to detail
• A strategic mindset with strong problem-solving ability
• Eligibility to work in the UK and ability to provide 5 years’ employment history for BS7858 screening

What’s in it for you?

• From £35,000 per year (salary reviewed based on experience)
• Company car and fuel card or car allowance
• Company laptop and mobile phone
• Free on-site parking
• Supportive and growing business with opportunities for development
• Wellbeing programme (Health Assured)
• 20 days holiday + Bank Holidays (after 5 years, gain one extra day)
• Inclusive working environment — the client is an equal opportunities employer

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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