Operations Manager

Liberty; Worth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community-focused service provider in the UK seeks an experienced Operations Manager to lead high-performing teams in gas service, repair, and installations. Candidates must have a full UK driving license, proven supervisory experience, and a strong understanding of gas legislation. This role emphasizes operational delivery, customer relationships, and team mentorship. Join us for a fulfilling career prioritizing development and wellbeing.

Benefits

25 days annual leave + bank holidays

Company Van or Car Allowance of 10%

24/7 GP access and mental health support

Ongoing professional development

Qualifications

• Full, clean UK driving licence.
• Experience in Social Housing, Gas Service, Repair, and Installations.
• Understanding of gas legislation and health & safety best practices.

Responsibilities

• Manage and mentor field teams across gas service, repair, and installation contracts.
• Oversee operational delivery ensuring compliance with regulations.
• Build strong client relationships and represent the company as a senior contact.

Skills

Contract supervision experience

Technical knowledge

Problem-solving skills

Excellent customer service

Communication skills

Coaching ability

Analytical mindset

Education

City & Guilds, NVQ Level 2, or equivalent in a technical, supervisory, or management discipline

Job description

Are you an experienced Operations Manager based in or near Crawley? Ready to lead high-performing teams and deliver exceptional results?

Join Liberty and help the communities we serve!

We Can Offer You:

• Work-Life Balance: 25 days annual leave + bank holidays, plus flexibility with overtime
• Vehicle: Company Van or Car Allowance of 10%
• Health & Wellbeing: 24 / 7 GP access, mental health support, fitness programmes, and more
• Training & Growth: Ongoing professional development to keep you at the top of your game

Your Role as Operations Manager

• Manage and mentor multi-disciplinary field teams across gas service, repair, and installation contracts
• Oversee operational delivery, ensuring compliance with both statutory and regulatory requirements
• Work closely with Contract Supervisors and Admin Teams to deliver high-quality results
• Ensure accurate performance reporting against KPIs, budgets, and profitability metrics
• Lead on health & safety, compliance, and technical quality, including toolbox talks and inspections
• Build strong client and customer relationships and represent Liberty as a senior operational contact
• Monitor budgets, material use, and job performance to deliver excellent value for money
• Drive service improvements, contribute to strategic plans, and engage in service development and innovation
• Support procurement and onboarding for growth opportunities across the region
• Deputise for senior leaders and contribute to Liberty's strategic direction

What We Need from You:

• Full, clean UK driving licence
• Proven contract supervision experience, managing both technical engineers and office-based staff
• Experience in Social Housing, especially in Gas Service, Repair, and Installations
• High level of technical knowledge and problem-solving skills
• Comfortable using PDA devices and completing accurate, high-quality documentation
• City & Guilds, NVQ Level 2, or equivalent in a technical, supervisory, or management discipline
• Strong understanding of gas legislation and health & safety best practices
• Excellent customer service and communication skills with a caring, empathetic approach
• Strong coaching ability and experience managing change
• Analytical, reliable, trustworthy, and driven by achievement
• A flexible, approachable, and proactive mindset

Why Liberty?

We're a diverse, supportive team focused on making a real impact in the communities we serve. Join us for a rewarding career where your development, wellbeing, and success are our priority.

Apply Today!

Click “Apply” below to join Liberty as an Operations Manager. We look forward to hearing from you!

Closing Date:

13th February 2026

We may close early due to high demand.