Operations Manager

Morrisons; Widnes; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a high-performing Trading Manager to enhance customer experience and ensure top product availability. This role is pivotal in leading a team to deliver exceptional service and maintain high standards across all departments. With a focus on training and development, you will motivate colleagues and foster a performance-driven environment. Join a company that values its employees and offers a competitive salary, generous bonuses, and a comprehensive benefits package, including private healthcare and family-friendly policies. If you are passionate about retail and customer service, this opportunity is perfect for you.

Benefits

Generous Bonus

Attractive Pension Scheme

Private Healthcare

Colleague Discount

26 Weeks Maternity Leave

Adoption Leave

Neonatal Leave

Fertility Leave

Qualifications

• Experience managing a team in a fast-paced environment.
• Excellent communication skills to share knowledge and best practices.

Responsibilities

• Lead the team to ensure the best shopping experience for every customer.
• Plan and organise current promotions or in-store events.
• Ensure market-leading product availability across the store.

Skills

Team Management

Customer Service

Communication Skills

Adaptability

Relationship Building

Job description

We Make Morrisons…

From a Bradford market stall to the UK’s fifth largest supermarket, we are proud to be the Yorkshire food retailer serving customers across the UK with nearly 500 stores and an online home delivery service.

Our business mainly focuses on food & grocery, and uniquely, we source & process most of the fresh food we sell through our own manufacturing facilities.

We’re recruiting a high-performing Trading Manager to help our business continue to grow and succeed.

Making sure our stores are fully stocked is key to a fantastic customer experience, which is why this role is so vital to our success. It’s the job of our Trading Manager to ensure the best availability and standards across all departments, keeping everything legal and safe.

Reporting into the Store Manager, you will also:

1. Lead the team to the highest standards and strive to ensure the best shopping experience for every customer.
2. Plan and organise current promotions or in-store events.
3. Listen and respond to customer feedback and react accordingly.
4. Ensure market-leading product availability across the store.
5. Work with other managers in the store to lead a supportive and performance-driven department.
6. Manage all people routines, including scheduling, absence, performance, and talent conversations.
7. Deliver training to enable the team to perform confidently in their roles.
8. Motivate and lead colleagues across various departments.
9. Identify and develop talent within the department.
10. Build effective relationships with other operational departments.
11. Lead colleagues to deliver outstanding performance against all relevant targets.
12. Take a leadership role within the store.
13. Ensure resource planning is thorough.

How do we say thank you?

You will play a vital role in our business and have a significant impact on our success. We offer excellent training, support, and development, along with a competitive salary and superb benefits package.

Want more?

Our benefits include a generous bonus, an attractive pension scheme, private healthcare, and a colleague discount. We also offer family-friendly policies such as 26 weeks maternity and adoption leave, neonatal and fertility leave.

No doubt you'll have shopped in our stores before, but why not explore some of the areas our customers don’t see, like our warehouses and canteens, through our 360 tour here.

About you

Whether you have experience in retail, hospitality, service industry, or travel & tourism, if you’re passionate about delivering exceptional customer service, we want to hear from you.

What do we need from you?

• Experience managing a team in a fast-paced environment.
• Excellent communication skills to share knowledge and best practices.
• Ability to build and maintain relationships with key stakeholders while remaining flexible.
• Adaptability to change and the ability to challenge effectively.
• Active listening skills to respond effectively to customers and colleagues.

We are an equal opportunities employer and welcome applications from all sections of the community.

About us

Shopkeepers for over 125 years, we are committed to providing our customers with a great shopping experience. With nearly 500 stores across the UK, our colleagues work as one team to offer essentials, excellent service, and a lively shopping environment. Our customers keep coming back because of our focus on freshness and quality.

As the UK’s 5th largest supermarket, we offer great value and good quality fresh food and groceries to over 11 million customers weekly. We prepare more fresh food in-store than any other supermarket, making our work challenging and fast-paced. From Market Street to checkout, our friendly team goes above and beyond to meet customer needs.

At Morrisons, we believe in investing in our colleagues and industry-leading training programs. Many of our store managers started on the shop floor, understanding firsthand how to support colleagues and serve customers effectively.