Operations Manager

Amazon.com, Inc; Milton Keynes; On-site; GBP 45,000 - 65,000; Full time

Job summary

A global leader in e-commerce seeks an Operations Manager in Milton Keynes to oversee shifts, drive operational excellence, and manage a team of Area Managers. The role requires a Bachelor's or Master's degree and significant people management experience. Responsibilities include analyzing shift performance and implementing improvement actions, alongside mentoring team members. The ideal candidate should possess strong communication and data-driven decision-making skills, contributing to a diverse and efficient workforce.

Qualifications

• Minimum experience managing at least 2-3 managers and indirectly 50+ people.
• Effective written and verbal communication skills in English.
• Experience using data to influence business decisions.

Responsibilities

• Manage and develop a team of Area Managers.
• Lead operational teams and improve site performance.
• Design initiatives to enhance operational performance.

Skills

People management

Communication skills

Data-driven decision making

Education

Bachelor’s or Master’s degree in business, data science, public administration, finance, engineering, human resources

Tools

MS Office suite (Word, Excel, Outlook)

Job description

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It's driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you'll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.

Responsibilities

• Manage and develop a team of Area Managers
• Lead operational teams on a shift, deal with issues, and positively impact site performance
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work closely with other support teams, including HR, Finance, Health and Safety, and Security
• Design and deliver initiatives across the sites to improve operational performance

A day in the life

You’ll lead shifts at one of our operational sites and serve as the key link between a number of teams, including finance, safety and operations integration teams. You’ll be close to the day‑to‑day operations at your site while also contributing to new ways to innovate. Daily activities include meetings with different areas of the business, deep diving into performance and risk metrics for sites, and preparing for varying demand levels. You’ll also mentor and coach your team, serving as a source of leadership that helps them become the best managers they can be.

About the team

Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll join a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. The team captures data and uses it to drive decisions, making Amazon more innovative and efficient. We put safety first as our people are our priority, and we rely on the expertise of our people to get packages to their destinations—quickly, conveniently and sustainably.

Qualifications

Bachelor’s degree, or Master’s degree in business, data science, public administration, finance, engineering, human resources or a related field.

• Experience in a people management role managing at least 2–3 managers and indirectly 50+ people
• Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
• Experience using data to influence business decisions

Preferred Qualifications

• Experience with Six Sigma tools and Lean techniques
• Experience within a distribution center, logistics, or manufacturing environment
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.