Operations Manager

Elior Uk; Middlesbrough; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Operations Manager to oversee a portfolio of catering sites in the North East. This role is perfect for someone with a strong background in contract catering and multi-site management. You will inspire teams, ensure financial performance, and maintain client relationships while delivering exceptional service. With a commitment to employee satisfaction and career progression, this position offers a rewarding opportunity to make a significant impact in a dynamic environment. Join a company that values diversity and inclusion, where your contributions will be recognized and appreciated.

Benefits

FREE On-Site Lunches

Flexible Working

Holiday Allowance

Company Car or Car Allowance

15% Annual Bonus

Family Leave

Paid Charity Leave

Opportunities for Career Progression

Comprehensive Wellbeing Benefits

Life Assurance & Pension Schemes

Qualifications

• Proven experience managing multiple sites and teams.
• Strong background in contract catering and customer service.

Responsibilities

• Motivate and manage teams across multiple sites.
• Control budgets and ensure financial growth.
• Lead effective mobilisation of contracts.

Skills

Team Management

Budget Control

Client Liaison

Customer Service Excellence

Contract Catering Experience

Education

Experience in Operations Management

Job description

We are recruiting for an Operations Manager to join our team within the Healthcare division.
Whether you bring a wealth of experience in a similar role or you're an established Area or Group Manager ready to step up, this could be the ideal next move in your career.

You’ll be responsible for a portfolio of 13 catering sites across the North East, from Newcastle to Middlesbrough. This is a fantastic opportunity for someone with contract catering experience and a proven track record in multi-site management to drive operational excellence and lead high-performing teams.

As an Operations Manager with Elior UK, you’ll be at the forefront of delivering exceptional service. From supporting and inspiring Site Managers to ensuring strong financial performance, you’ll play a key role in client relationships, quality standards, and business growth.

What you’ll be doing…

As an Operations Manager you will proactively manage teams in multiple sites as well as be accountable for overseeing recruiting, inducting, training and supporting Site Managers to deliver an efficient, high quality service to Elior UK, our customer and clients.

Responsibilities:

• Motivating and managing a team within multiple sites
• Controlling and managing a budget creating a platform for financial growth
• Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence, retain business and innovative menu planning
• Plan, lead and deliver effective mobilisation/demobilisation of contracts, co-ordinating with relevant support function

What can you bring?

In this role:

• Proven experience of successfully managing multiple-sites and teams and working with external clients
• Previous experience with a contract catering background
• Genuine interest in customer service excellence
• A strong team player, inspiring and motivating to large teams

Our way of saying thank you...

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

• FREE On-Site Lunches:Savour delicious and healthy meals, on us, every day at work
• Flexible Working:Enjoy the freedom to balance work and personal life with our flexible working hours
• Holiday Allowance: Rest and relax with 33 days holiday
• Company Car or Car Allowance: Choose between a company car or a car allowance to suit your lifestyle and needs
• 15% Annual Bonus: Earn up to 15% of your salary through our annual bonus scheme.
• Family Leave:Prioritise your family commitments with our family leave options designed to support you during important times
• Paid Charity Leave:Make a difference in your community with paid time off to volunteer for your favourite causes
• Opportunities for Career Progression:Grow and advance your career with us, supported by continuous learning and development opportunities
• Comprehensive Wellbeing Benefits:Access mental health support and a range of wellbeing benefits to keep you feeling your best, both professionally and personally
• Life Assurance & Pension Schemes:Secure your future with our life assurance and workplace pension schemes
• Exclusive Discounts & Perks:Enjoy discounts and cashback on entertainment, leisure activities, and much more, alongside our popular cycle-to-work scheme

Why it's great to work for us...

Elior is a multi-award-winning people business and one of the UK’s leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

• Workplaces & Office Space
• Sporting Venues & Stadium
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we’re committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That's why 87% of colleagues tell us how proud they are to work for us!

At Elior, we’re committed to creating a culture of respect, inclusion, and belonging for all.

Ultimately, we believe it’s our differences that make us stronger and enrich our work environment, which in turn makes Elior a great place to work!

By celebrating equality and diversity we’ve created a culture where everyone feels valued and empowered to do their best work, where colleagues fulfil their potential and have the opportunity to succeed.

If you need any support or adjustments during the application process, just let us know. We're happy to help.