Operations Manager

Digitaloft; Leeds; Hybrid; GBP 46,000 - 55,000; Full time

Job summary

A leading SEO and digital PR agency is seeking an experienced Operations Manager to lead operational processes. You will own and evolve the agency's operational foundations, ensuring high-quality delivery while managing internal and external resources. Responsibilities include implementing project management tools and maintaining operational reporting to enhance team performance. The role offers a competitive salary of up to £55,000, flexible working arrangements, and various beneficial programs for personal development and health.

Benefits

28 days annual leave

£1k training budget

Wellness programme

Flexible working arrangements

Enhanced maternity/paternity package

Qualifications

• Hands-on experience managing agency operations.
• Experience in digital marketing agency environment.
• Ability to communicate effectively at all business levels.

Responsibilities

• Own and evolve operational foundations of the agency.
• Maintain operational reporting for leadership.
• Act as a trusted operational partner to senior leaders.
• Document and maintain operational processes.
• Ensure reliable planning through accurate task tracking.

Skills

Managing agency operations

Strong understanding of digital marketing teams

Managing ClickUp or similar tools

Data analysis (Google Sheets)

Clear communication skills

Organisational skills

Ability to engage remote team members

Proactive and improvement-led mindset

Tools

ClickUp

Job description

Join one of the UK’s leading SEO and digital PR agencies at a pivotal stage of growth, where you’ll own and evolve the operational foundations that support our people and our clients as we scale in 2026.

We’re looking for an experienced Operations Manager to join Digitaloft and lead the evolution of our operational processes, ensuring our teams are set up to deliver consistently high-quality work as we scale.

Location: Kendal / Manchester / Remote

We’re looking for someone who :

• Has hands‑on experience managing agency operations, with a strong understanding of how digital marketing teams work day to day.
• Has previously been responsible for managing ClickUp (or similar project management tools) to support delivery, resourcing and accountability. It’s desirable that you’ve previously been involved in the rollout of such a platform.
• Has worked in a digital marketing agency environment and understands the types of tasks, workflows and pressures teams operate under.
• Is confident working with people at all levels of the business and can clearly communicate expectations, drive adherence to processes and manage change professionally.
• You’re good with data and you know how to make Google Sheets do smart things.
• Can engage and influence both in‑person and remote team members, building trust and buy‑in across a distributed team.
• Is proactive and improvement‑led, bringing ideas to the table on how processes, systems and ways of working can be refined; not just executing what already exists.
• Brings strong organisational and prioritisation skills, with the ability to manage multiple moving parts without things slipping.
• Has clear, confident written and verbal communication skills.
• Is based in, or open to regularly working from, the North West (desirable).

The key responsibilities and tasks of the role are :

• Own and evolve the operational foundations of the agency, working closely with senior leaders to scope, deploy and optimise ClickUp as the central system for delivery, resourcing and reporting.
• Build and maintain clear operational reporting that gives leadership visibility over team capacity, utilisation, delivery performance, budget health and upcoming resourcing risks across client accounts.
• Act as a trusted operational partner to senior leaders, providing data, insight and practical support that helps the agency run smoothly and scale effectively.
• Work closely with team leaders to clarify weekly delivery expectations, balance workloads and address over‑ or under‑utilisation before it impacts delivery or client experience.
• Identify and flag projects at risk of going over budget or past deadlines, working with teams to resolve issues early and protect client delivery.
• Document and maintain core operational processes, ensuring they are consistently followed while proactively improving speed, efficiency and ways of working.
• Provide senior leaders with timely, accurate operational updates, highlighting risks around delivery, capacity, budgets or deadlines and supporting resolution.
• Ensure operational hygiene across the business, including accurate and timely timesheet submission and task tracking to support reliable planning and decision‑making.
• Manage annual leave approvals and capacity planning, ensuring teams are covered and client delivery remains protected during busy periods.
• Own the operational setup for new clients and team members, including ClickUp configuration, onboarding and off‑boarding processes.
• Maintain a trusted pool of freelancers to help cover capacity gaps when required.
• Maintain visibility over agency software, subscriptions and tooling, ensuring systems are well‑managed and fit for purpose.
• Track team training and ensure essential training is completed and kept up to date.

What we’ll offer you…

• A salary of up to £55,000 per year depending on experience.
• 28 days annual leave + bank holidays + Christmas shutdown. With each completed year of service, the base entitlement will increase by 1 day, to a maximum of 33 days.
• £1k per year training budget to attend conferences and workshops or use in another way to develop your skill set.
• An agency‑wide wellness programme, private health cash plan and access to mental health first‑aider support.
• Encouragement and support to speak at industry events and write for top publications.
• Opportunities to represent the agency at awards events across the globe.
• Flexible working including remote, office‑based, hybrid and work from anywhere.
• An enhanced maternity and paternity package.