Operations Manager

JR United Kingdom; Hucknall; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player in supported living services is seeking an Operations Manager to oversee high-quality care delivery across multiple sites. This dynamic role involves leading a team of Service Managers, ensuring compliance with health and safety standards, and fostering a positive environment for both clients and staff. The ideal candidate will bring proven managerial experience in supported living, a strong understanding of regulatory standards, and excellent leadership skills. Join a passionate team dedicated to making a difference in the lives of vulnerable individuals and contribute to the ongoing growth of the organization.

Qualifications

• Proven experience in multi-site managerial roles in supported living services.
• Strong understanding of CQC Fundamental Standards and SAF.

Responsibilities

• Monitor support delivery to ensure person-centered care.
• Provide supervision and coaching to Service Managers.
• Conduct audits and implement lessons learned.

Skills

Leadership Skills

Financial Management

Staff Management

Regulatory Compliance

Education

Level 5 Diploma in Leadership & Management for Adult Care

Tools

IT Systems for Staff Management

Job description

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Keyline Care Supported Living is a young and dynamic supported living provider operating across Nottinghamshire and Leicestershire. We offer bespoke supported living services for some of the most vulnerable individuals with diagnoses such as learning disabilities, mental health issues, autism, and complex behavioral needs.

We are rated overall GOOD by the Care Quality Commission (April 2022).

Due to ongoing growth, we are seeking an experienced, dedicated, and passionate Operations Manager who will also serve as the CQC Registered Manager. This key role involves overseeing the delivery of high-quality, innovative supported living services tailored to individual needs, while fostering a positive environment for staff. You will lead a team of Service Managers across six services in the East Midlands and support business growth alongside the Head of Operations and Managing Director.

Key Responsibilities:

1. Monitor support delivery to ensure person-centered care for all individuals.
2. Maintain health and safety standards for both clients and staff.
3. Ensure staff support and wellbeing are maintained in compliance with regulations and policies.
4. Provide supervision, coaching, and performance management to Service Managers.
5. Oversee effective financial management and deployment of staff to meet service hours.
6. Utilize IT systems for staff management, incident tracking, quality assurance, and training.
7. Collaborate with external agencies, promoting the company's work and achieving targets.
8. Develop staff knowledge and skills through effective induction and training.
9. Maintain effective communication with families and professionals.
10. Ensure safeguarding procedures are followed and reports are made as required.
11. Conduct audits, analyze trends, and implement lessons learned.

Qualifications and Experience:

• Proven experience in a multi-site managerial role, preferably within supported living services for adults with learning disabilities and/or mental health diagnoses.
• Previous experience as a CQC Registered Manager (desirable).
• Strong understanding of the CQC Fundamental Standards and the Single Assessment Framework (SAF).
• Excellent leadership skills to support teams in achieving organizational objectives.
• Knowledge of REACH standards.
• Level 5 Diploma in Leadership & Management for Adult Care or equivalent, or willingness to attain this qualification.