Community Housing Assistant

Home Group Limited; Stansted Mountfitchet; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

34 days leave

Health cash plan

Discounts

Instant pay

Career development

Reasonable adjustments

Job summary

Home Group Limited is seeking a Community Housing Assistant to support Housing Managers in delivering high-quality housing management services across communities. You will provide a proactive, customer-focused service to help customers sustain tenancies and navigate housing processes.

The role is mainly home and community based (two days per week) with a base at Thremhall Park for Bishop's Stortford, covering North Herts, Northstowe, Fenland, Stevenage and Essex; a vehicle is required and a DBS

Qualifications

• Experience working in housing management, customer services, community services, or a related environment.
• Strong problem-solving skills and the ability to work independently while knowing when to escalate concerns.
• Flexible and adaptable in a fast-paced environment.
• Strong attention to detail and commitment to service excellence.
• Knowledge of tenancy sustainment and safeguarding principles.
• Experience maintaining accurate records and updating case management systems.

Responsibilities

• Support customers to sustain their tenancies through regular contact, practical assistance, and signposting.
• Monitor progress and escalate concerns to Housing Managers.
• Deliver neighbourhood and community management services, investigate low-level anti-social behaviour, maintain records, provide advice, and monitor escalation cases.
• Manage voids and lettings administration, maintain trackers, and keep systems up to date.
• Coordinate mutual exchanges, tenancy checks, home visits, and liaise with customers, colleagues, and partners throughout the process.
• Support compliance and performance activities by arranging customer appointments and escalating safeguarding concerns when needed.

Job description

About the role

Salary circa £26,300per annum and great benefits including Health Cash Plan Home, a place where you belong As a Community Housing Assistant, you'll play a key role in supporting Housing Managers to deliver excellent housing management services across our communities. You'll provide a proactive, customer-focused service, helping customers sustain their tenancies, resolve issues early, and navigate housing-related processes.

What youll do

Support customers to sustain their tenancies through regular contact, practical assistance, and signposting, while monitoring progress and escalating concerns to Housing Managers. Deliver neighbourhood and community management services by investigating low-level anti-social behaviour, maintaining records, providing advice, and monitoring cases for escalation. Manage voids and lettings administration, maintaining trackers and keeping systems up to date. Coordinate mutual exchanges, completing tenancy checks, supporting home visits, and liaising with customers, colleagues, and partners throughout the process. Support compliance and performance activities by arranging customer appointments, maintaining accurate records, and escalating safeguarding, vulnerability, and compliance concerns where needed.

Why join us

This is more than a job, its a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UKs Great Places to Work! We cant offer a CoS for this role. You have Experience working in housing management, customer services, community services, or a related environment. Strong problem-solving skills and the ability to work independently while knowing when to escalating concerns. Flexible and adaptable in a fast-paced environment. Strong attention to detail and commitment to service excellence. Knowledge of tenancy sustainment and safeguarding principles. Experience maintaining accurate records and updating case management systems

Stronger together

We do our best work when were ourselves. Thats why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

The position is primarily home and community based (two days per week), with regular attendance required at our office in Thremhall Park, Bishop's Stortford. This position will cover the following areas:North Herts, Northstowe, Fenland, Stevenage with travel across other patches in Essex regularly as and when needed. We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that youll be able to shape your own diary You need to be able to drive and have access to your own vehicle insured for business purposes (we pay for the mileage).Occasionally, you may be required to travel at short notice, so we're looking for someone who is flexible and willing to travel when needed. Youll need a Standard DBS check done and we pay for that

Whats in it for you?

• 34 days leave (this includes bank holidays and a "me day"!), increasing to 39
• Health cash plan saving you £#####+ each year covering dental, opticians, prescriptions and more
• 800+ discounts on shops, holidays, days out, tech and more
• Instant pay access with Stream
• Career path with development and excellent training package.
• Finally For reasonable adjustments email .