Front Of House Manager

Harbour Hotel Guildford; Guildford; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Progression opportunities

Internal promotions

Discounts on hotel stays

Meals on duty

Employee Assistance Program

Job summary

Harbour Hotels in Guildford is seeking a Reception Manager or Front of House Manager to lead the team and deliver exceptional guest service. You will communicate effectively, handle complaints and drive revenue posting and guest feedback.

With at least 3 years in Front Office at supervisory level and knowledge of OPERA, you will mentor staff, ensure smooth operations across front desk, housekeeping liaison, and contribute to a vibrant hospitality culture.

Qualifications

• Minimum 3 years’ Front Office experience at Supervisory level or higher.
• Experience in complaint handling and guest feedback processes.
• Strong communication and leadership skills.

Responsibilities

• Ensure every guest receives outstanding service at the front desk.
• Communicate effectively with guests and team members and resolve issues promptly.
• Lead and motivate Front of House team and oversee billing, revenue posting, and guest feedback.

Skills

Front Office experience

Complaint handling

People motivation

Communication skills

Supervisory experience

Tools

OPERA PMS

Job description

Description

The role… We have a superb opportunity for a Reception Manager or Front of House Manager to join the team. As Front of House Manager, you will be required to ensure every guest receives the ultimate in customer service. You will be an effective communicator, experienced in complaint handling, a true motivator of people and fully experienced in all aspects of Front Office including collating guest feedback, billing and revenue posting. A minimum of 3 years’ Front Office experience is required at Supervisory level or higher, together with full knowledge of OPERA is preferred.

Who we are…

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.

What’s in it for you….

At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:

• Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Employee Assistance Program
• Stylish boutique uniform specially designed for Harbour Hotels
• Meals included whilst on duty

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.

We look forward to hearing from you!